One Minute Apology: A Powerful Way to Make Things Better

Overview

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, ...

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Overview

With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever. Using Blanchard's signature breezy style, The One Minute Apology tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the One Minute Manager. What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity. Destined to join Ken Blanchard's other groundbreaking classics, The One Minute Apology offers businesspeople — and just about anyone — a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.

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Editorial Reviews

From Barnes & Noble
In his phenomenal bestseller The One Minute Manager, Ken Blanchard introduced three secrets of management: One Minute Goal-Setting; One Minute Praisings and One Minute Reprimands. In The One Minute Apology, the first real One Minute book in ten years, Blanchard presents a concept that he believes is equally important. He insists that the ability of a manager to admit a mistake and offer an apology is a crucial part of doing a good job and retaining trust.
Harvey Mackey
“A shark-proof strategy for making everyone’s life better.”
Deepak Chopra
“Read The One Minute Apology and discover a secret power that will makes things better for you.”
Stephen C. Lundin
“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.”
Robert J. Nugent
“An invaluable resource for anyone who needs to say they’re sorry.”
Cal Thomas
“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.”
Publishers Weekly
Blanchard, bestselling author and "Chief Spiritual Officer" of the Ken Blanchard Companies, and literary agent McBride have created a simple parable designed to demonstrate Blanchard's fourth essential management secret-the apology (which follows goal-setting, praising and reprimanding). Immediately before a long holiday weekend, there's a corporate board meeting, and the president of the company learns of the board's disappointment with the company's failing performance. A meeting is scheduled for the following Tuesday to discuss what action to take. The president asks his assistant to meet with him on Monday. The assistant, a bright and loyal young fellow, goes to see the One Minute Manager for the weekend, seeking advice. There, amidst golf, dining and long conversation, the assistant learns that the president must apologize and take responsibility for the company's performance, even if this action costs him his job. The assistant learns about the value of apologies, as well, and impresses the One Minute Manager. This breezy book can be read quickly and its point is almost too obvious. The story is simple to the point of clich , but the message will undoubtedly resonate in today's uncertain economy burdened by numerous instances of corporate greed and scandal where executives were unwilling to admit any wrongdoing. (Feb.) Forecast: The well-established One Minute Manager brand may be enough to push this book onto bestseller lists. Copyright 2002 Cahners Business Information.
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Product Details

  • ISBN-13: 9780688169817
  • Publisher: HarperCollins Publishers
  • Publication date: 1/7/2003
  • Edition description: FIRST
  • Edition number: 1
  • Pages: 128
  • Sales rank: 843,449
  • Product dimensions: 5.50 (w) x 8.25 (h) x 0.57 (d)

Meet the Author

Ken Blanchard is the coauthor of The One Minute Manager® and fifty other books, including the New York Times business bestsellers Gung Ho! and Raving Fans. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. He is the chief spiritual officer of The Ken Blanchard Companies, a full-service global management training and development company that he and his wife, Dr. Marjorie Blanchard, founded in 1979.

Margret McBride is a leader in the field of business publishing. She founded the Margret McBride Literary Agency in 1980 and has worked with authors whose books have appeared on the New York Times, BusinessWeek and Wall Street Journal bestseller lists.

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Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted January 8, 2004

    Another trite fairy tale; Apologies required!

    Why does Ken, and now Margret, insist on writing books that insult our intelligence. While I totally agree that apologies are a very powerful tool in all relationships, this book does not do the subject justice. The authors have taken a dozen pages of pretty simple ideas and stretched them into a trite fairy tale that insults the reader's intelligence. Ken and Margret need to 'apologize' to the reading public!

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  • Anonymous

    Posted March 13, 2003

    One Minute Apology: A Powerful Way to Make Things Better

    More winning advice from the One Minute Manager. This is a really good story with a message that bears repeating: Saying 'I'm sorry' isn't enough. The book is a fast, straighforward read, and even the most casual of readers will get something from it, that it takes honesty, humility, and a genuine desire to change your behavior to make apologies more than just words. Never preachy or heavyhanded, the One Minute Apology is well worth your time.

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  • Anonymous

    Posted January 19, 2003

    Simplistic Genius

    This book provides a sensationally simplistic method of practicing the art of apologizing. It brings to life the importance of an authentic apology. No one will walk away from this book with a question mark. Definitely "A Powerful Way to Make Things Better."

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  • Anonymous

    Posted January 6, 2003

    One Minute Apology: A Powerful Way to Make Things Better

    Saying you're sorry isn't enough. An apology is only sincere and worthwhile if it is accompanied by a change in behavior. This is the core of the one minute apology. It is better than most business parables-less trite, more psychologically sophisticated. Even if you aren't familiar with the One Minute books, take a look at this one. It's a fast read, but you'll find yourself thinking very hard about your behavior...and who you need to apologize to.

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