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Online Customer Service For Dummies
     

Online Customer Service For Dummies

by Keith Bailey
 

Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.

Overview

Who would wait two to three days for a response when you could go to anther site offering the same product and get an answer instantaneously? A strong foundation of customer service, therefore, is essential for online survival. Online Customer Service For Dummies explains how to survive.

Product Details

ISBN-13:
9780764553165
Publisher:
Wiley
Publication date:
04/15/2001
Series:
For Dummies Series
Pages:
273
Product dimensions:
7.40(w) x 9.20(h) x 0.73(d)

Related Subjects

Meet the Author

Keith Bailey and Karen Leland are cofounders of the Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include AT&T, Oracle, Marriott, and Bank of America.

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