1. The Impact of Cyberspace on Disputes and Dispute Resolution.
2. A Brief History of ODR.
3. Understanding the ODR Process.
4. Introducing the Fourth Party: The Critical Role of Technology.
5. Facilitating Agreement: ODR and Offline Dispute Resolution.
6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.
Appendix 1: Online Literature and Resources about ODR.
Appendix 2: ODR Programs and Ventures.
Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)
Appendix 4: SquareTrade Direct Negotiation Process.
Appendix 5: Online Ombuds Office Dispute Transcript.