Online Dispute Resolution: Resolving Conflicts in Cyberspace / Edition 1by Ethan Katsh, Janet Rifkin
Pub. Date: 05/23/2001
As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems-resources that can even help us with problems that arise… See more details below
As anyone who has used the Internet knows, the active, lucrative, entrepreneurial world of cyberspace is not without conflict. The extraordinary growth of online commerce and online transactions has generated many disputes. But at the same time, there are also resources online to deal with these problems-resources that can even help us with problems that arise offline. Online Dispute Resolution is the first book to address the emerging practice of conflict resolution in cyberspace. Dispute resolution experts Ethan Katsh and Janet Rifkin show how technology-in the form of online resources-can take on the role of a "fourth party," working with and assisting the traditional third party in settling conflicts more efficiently. Katsh and Rifkin examine the recent history of online dispute resolution (ODR) and detail the basic goals and qualities of any ODR system. They show how to use ODR as a supplement to dispute resolution that occurs mainly offline as well as the role of the "fourth party" when ODR is exclusively online-such as when disputes arise out of online activities or when the parties are separated by distant locations. In addition, they detail the specific role of the ODR practitioner and the special skills needed to conduct online work. Online Dispute Resolution provides practical, how-it-works information for arriving at an efficient and economical process for dispute resolution online. This book is sure to become an indispensable resource for anyone seeking to resolve individual conflicts, insurance settlements, or e-commerce disputes, as well as those working in corporate, organizational, or institutional mediation. Ethan Katsh is professor of legal studies at the University of Massachusetts, Amherst and codirector of the Center for Information Technology and Dispute Resolution. He is the author of Law in a Digital World (1995) and The Electronic Media and the Transformation of Law (1989). During the last ten years, he has worked on many projects involving the application of technology to law and legal processes, and has received support for his work from the Hewlett and Markle Foundations. Janet Rifkin is professor and chair of the Legal Studies Department at the University of Massachusetts and codirector of the university's Center for Information Technology and Dispute Resolution. She has conducted seminars and workshops on mediation and dispute resolution throughout the United States and internationally.
- Publication date:
- Edition description:
- 1 ED
- Product dimensions:
- 6.30(w) x 9.29(h) x 0.83(d)
Table of Contents
1. The Impact of Cyberspace on Disputes and Dispute Resolution.
2. A Brief History of ODR.
3. Understanding the ODR Process.
4. Introducing the Fourth Party: The Critical Role of Technology.
5. Facilitating Agreement: ODR and Offline Dispute Resolution.
6. How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR.
Appendix 1: Online Literature and Resources about ODR.
Appendix 2: ODR Programs and Ventures.
Appendix 3: Reed Publishing v. Select Gourmet Foods (Sample Domain Name Dispute Decision)
Appendix 4: SquareTrade Direct Negotiation Process.
Appendix 5: Online Ombuds Office Dispute Transcript.
and post it to your social network
Most Helpful Customer Reviews
See all customer reviews >