Online Recruiting and Selection: Innovations in Talent Acquisition

Overview

The practice of recruitment and selection of new employees into organizations has changed dramatically over the past decade. This shift is due primarily to the rapid evolution of Internet-based technologies to facilitate the staffing process. In Online Recruiting and Selection, Reynolds and Weiner provide an accessible introduction to implementing and operating web-based tools for hiring in organizations. They explore the context and foundations for online recruiting and selection, discuss practical advice for ...

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Overview

The practice of recruitment and selection of new employees into organizations has changed dramatically over the past decade. This shift is due primarily to the rapid evolution of Internet-based technologies to facilitate the staffing process. In Online Recruiting and Selection, Reynolds and Weiner provide an accessible introduction to implementing and operating web-based tools for hiring in organizations. They explore the context and foundations for online recruiting and selection, discuss practical advice for designing and implementing online staffing systems, and examine a variety of issues that anyone involved with modern staffing processes will encounter.

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What People Are Saying

From the Publisher
"The lessons on data security, ensuring quality, and legal ramifications are must-read wisdom for anyone who has responsibility for an online recruiting and selection system. HR and IT professionals need this book at their fingertips."
Jeffrey Stanton, Industrial/Organizational Psychologist, Author of The Visible Employee

"This is an excellent, practical resource for anyone who wants actionable advice on how to balance the efficiency of the recruiting process with the quality of hiring decisions."
Jennifer R. Burnett, Talent Management Executive

"For years, many of us have been working in the space of online talent acquisition as pioneers, without a clear map, using best judgment, and learning as we go. The first of its kind, this book presents the culmination of these learnings into a useful guide."
Adam Malamut, Ph.D., Vice President, Talent Management, Marriott International

"Reynolds and Weiner bring extensive experience to their extremely useful treatment of this complex topic, bringing together diverse bodies of knowledge in information technology, human resource strategy, and psychological testing and assessment."
Paul R. Sackett, University of Minnesota

"No executive or HR professional should conduct online screening or testing of job applicants without reading this excellent book. The authors not only discuss significant efficiencies that can accrue from online assessment, but also  examine  support systems that will ensure quality data are collected to facilitate personnel decision making."
Neal Schmitt, Michigan State University

"Online Recruiting and Selection is essential reading for any manager or executive who needs to make good business decisions about people in an era of ever-changing new technology."
Dr. Wendy S. Becker, Editor, The Industrial-Organizational Psychologist, Associate Professor of Management, Shippensburg University

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Product Details

Meet the Author

Douglas H. Reynolds, Ph.D., is the Vice President of Assessment Technology for Development Dimensions International (DDI). Doug’s work is focused on the design of assessments used for workforce selection and career development. He has implemented large-scale assessment programs with many Fortune 500 companies and several federal agencies. Doug focuses much of his work on the use of Internet technologies to support HR systems in large organizations.

John A. Weiner, M.A., is Vice President of Research Strategy and Products at PSI Services, LLC, where he is responsible for the strategic direction of PSI’s assessment products and services for employee selection and development. Over a 25-year career in the assessment industry, John has led the development and implementation of sound and legally defensible instruments and systems for talent acquisition in hundreds of business and government organizations. He has worked extensively in the design and implementation of automated assessment systems.

Series Editor:
Steven G. Rogelberg, Ph.D., is Professor and Director of Organizational Science at the University of North Carolina Charlotte. He is a prolific and nationally recognized scholar. Besides his academic work, he founded and/or led three successful talent management consulting organizations/units.

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Table of Contents

Series Editor's Preface xi

About the Authors xii

Preface xiii

Part I The Context for Online Talent Acquisition 1

Chapter 1 The Context and Business Case for Technology-Based Recruitment and Selection 3

Driving Factors: A Brief History of HR Technology Tools 4

The Labor Market Context: "We Need Good People!" 5

The Business Landscape: Shape Up or Ship Out 7

Growth of the Internet 9

Science-Based Selection Methods 12

The Human Resources Challenge: Better, Faster, Cheaper...and More Strategic 13

Efficiency and Speed 13

Insight and Predictive Accuracy 14

Strategic Impact 15

Chapter 2 The Technology Landscape 19

Mainframes, PCs, and Client-Server Computer Architecture 20

The Internet Changes Everything 21

The Pressure to Integrate 22

New Integration Facilitators 24

The Next New Paradigm 25

Software Delivery Models in Transition 27

Behind the Firewall 27

Application Service Provider (ASP) 28

Software as a Service (SaaS) 28

Technology Trends and Software Users and Buyers 28

Customization versus Configuration 29

Software Maintenance 29

Further Reading 31

Chapter 3 Foundations for Online Assessment 33

The Role of Professionally Developed Assessments 33

Effective Selection of People into Organizations: Value and Risk 35

Purpose of Assessment 35

The Value of Assessment - Organizations Have Much to Gain (or Lose) 36

Assessment Risks 37

Essential Measurement Concepts 38

Validity 38

Reliability 42

Types of Measurement Error 43

Measuring Reliability 44

Score Interpretation 45

Professional Practice Standards and Legal Considerations 48

Professional Standards and Principles 48

Fair Employment Laws49

Federal Guidelines on Testing and Recruitment 50

Chapter 4 Building the System: Models for the Design of Online Recruiting and Testing Systems 53

Typical Recruitment and Selection Steps and Website Components 54

Attracting Candidates through a Careers Site 55

Describing Jobs and Careers 56

Collecting Personal Information 56

Screening 57

Testing 58

Simulation-Based Assessment 58

Interviewing 59

The Hiring Decision and Beyond 60

Tracking Tools 61

Assembling the System 62

Need for Insight 62

Need to Cast a Wide Recruiting Net 63

Need for Speed 63

Candidate Commitment 63

Managing the System 64

Part II Designing and Implementing Online Staffing Systems 67

Chapter 5 Designing Online Recruiting and Screening Websites 69

Talent Acquisition: Two Disciplines 70

Tools to Support Recruitment 70

Tools to Support Screening and Selection 71

Designing Internet Recruiting Sites 72

Common Recruiting Site Components 72

Employer Overview 73

Job Information 75

Profile Matching 76

Apply Now 78

Designing Online Screening Tools 80

Resume-Centric Applicant Screening 80

Questionnaire-Based Applicant Screening 82

Common Risks Associated with Online Screening 83

Defining Basic Qualifications 85

Critical Issues to Resolve 86

When is a Job Seeker an Applicant? 86

How Detailed Should the Screening Process be? 87

How Should Applicants be Progressed through the Selection Process? 88

Summary 89

Chapter 6 Deploying Automated Tests 91

Types of Assessment Tools 91

Assessment Content - More Than Meets the Eye 92

Assessment Format - Something Old, Something New 94

Considerations for Using Different Types of Assessments 96

Purpose of Assessment 97

Program Size 97

Job Type and Level 98

Validation Requirements 98

Legal Defensibility 99

Resource Planning 100

Technology Considerations for Online Assessment 100

Presentation of Item Content 101

Navigation Features and Functions 101

Examinee Instructions 102

Testing Time 102

Security 102

Critical Issues to Resolve 103

Chapter 7 Tracking Tools for Staffing Managers and Recruiters 105

Information for Recruiters 107

Managing Job Requisitions 107

Managing Candidates 109

Information for Hiring Managers 110

Information for HR Specialists 111

Critical Issues to Resolve 112

Integration with the ATS 112

Data Storage, Reporting, and Archiving 114

ATS Customization vs. Configuration 115

Chapter 8 Systems Design and Integration 117

Key Elements for System Design 119

Design Elements 119

Integration Concepts and Approaches 122

Linking Processes - Exchanging Instructions between Systems 123

Linking Data - Exchanging Information between Systems 126

Critical Issues to Resolve 128

Part III Consequences and Issues Associated with Online Deployment 131

Chapter 9 Managing the Environment 133

Ensuring Quality in the Deployment of Online Staffing Systems 134

Issues and Challenges 135

Proctored vs. Unproctored Administration 136

Test Environment Issues 138

Technology Issues 139

Security Issues 140

Cheating 140

Unqualified Applicants 142

Access to Technology 142

The Candidate Experience 143

Strategies for Managing Online Assessment Systems 144

Summary 144

Chapter 10 Cross-Cultural Deployment 149

Adapting Talent Assessment Programs across Cultures 150

Issues and Challenges 152

Administrative Considerations 152

Measurement Quality Concerns 154

Professional Challenges 158

Technology Challenges 159

Strategies for Cross-Cultural Deployment 160

Summary 161

Chapter 11 Candidate Privacy and Data Security 163

European Data Protection Rules: A Foundational Framework 164

Design Considerations for Data and Privacy Protection 166

Notice 166

Choice 167

Onward Transfer 167

Access 168

Security 169

Data Integrity 169

Enforcement 169

Other Privacy Rules 170

Fundamentals of Internet Data Security 170

Password Protection 172

Role-Based Security 172

History and Log Files 173

Encryption 173

Additional Security Considerations 174

Chapter 12 Conclusion: The (Possible) Future of Automated Staffing 175

Talent Supply-Chain Management 176

Evidence-Based Management 177

Network Organizations and Social Software 178

Self-Service HR 180

New Technologies to Drive Efficiency, Realism, Interest, and Engagement 181

Concluding Thoughts 182

Appendix: Assessment Fundamentals 183

Criterion-Related Validation 183

Content Validation 186

Reliability Indices 187

Measurement Scales 189

Fairness in Testing 190

Differential Prediction Analysis 191

Adverse Impact Analysis 192

Selected References for Further Reading 193

Notes 195

Name Index 203

Subject Index 205

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