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Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:
New content in such areas such as the quality gap model, enterprise systems and business process management.
All lecturers can access supporting resources on the companion website at www.wiley.com/college/greasley including an Instructor’s Manual with suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.
PART 1 INTRODUCTION.
CHAPTER 1 Introduction.
CHAPTER 2 Operations Strategy.
PART 2 DESIGN.
CHAPTER 3 Process Types.
CHAPTER 4 Layout Design.
CHAPTER 5 Facility Design and Location.
CHAPTER 6 Process Technology.
CHAPTER 7 Product and Service Design.
CHAPTER 8 Process Design.
CHAPTER 9 Job and Work Design.
PART 3 MANAGEMENT.
CHAPTER 10 Planning and Control.
CHAPTER 11 Capacity Management.
CHAPTER 12 Inventory Management.
CHAPTER 13 Lean Operations and JIT.
CHAPTER 14 Enterprise Resource Planning.
CHAPTER 15 Supply Chain Management.
CHAPTER 16 Project Management.
CHAPTER 17 Quality.
CHAPTER 18 Performance Measurement and Improvement.