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Operations Management
     

Operations Management

by Andrew Greasley
 

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ISBN-10: 1412918820

ISBN-13: 9781412918824

Pub. Date: 12/27/2007

Publisher: SAGE Publications

Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service

Overview

Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.

 Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:

 New content in such areas such as the quality gap model, enterprise systems and business process management.

  • Expanded case studies, to include more global and European cases and longer cases at the end of each chapter.
  • Greater clarity in chapter material organization.
  • Worked Examples providing a step-by-step guide to the procedure to solve quantitative problems.
  • Visual redesign in full colour.
  • More support material for students and lecturers, including an interactive WileyPLUS course.

  All lecturers can access supporting resources on the companion website at www.wiley.com/college/greasley including an Instructor’s Manual with  suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple-choice test quizzes, web-links and an online glossary.

 Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.

Product Details

ISBN-13:
9781412918824
Publisher:
SAGE Publications
Publication date:
12/27/2007
Series:
SAGE Course Companions Series
Pages:
176
Product dimensions:
6.18(w) x 8.27(h) x 0.52(d)

Table of Contents


Introducing your companion     1
Core areas of the curriculum     7
Service operations management     8
Operations strategy     12
Operations performance objectives     18
Operations process types     22
Layout design     27
Long-term capacity planning     31
Facility location     35
Process technologies     39
Designing products and services     45
Process design     57
Job design     57
Planning and control     61
Capacity management     66
Inventory management     70
Lean Operations and JIT     76
Enterprise Resource Planning (ERP)     81
Supply chain management     85
Project management     90
Quality     95
Operations improvement     101
Study, writing and revision skills (in collaboration with David McIlroy)     107
How to get the most out of your lectures     108
How to make the most of seminars     113
Essay writing tips     118
Revision hints and tips     128
Exam hints and tips     140
Tips on interpretingessay and exam questions     150
Glossary     163
Index     168

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