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Overview

Operations Management

Fifth Edition

Nigel Slack, Stuart Chambers and Robert Johnston

How does an organisation . . .

  • create and deliver products at lower cost and with higher revenue?
  • meet the challenges posed by changes in customer preferences, internet-based technologies and global supply networks?
  • promote creativity, manage knowledge and innovation, and encourage social responsibility in finding solutions to those challenges?

The answer is through effective operations management. Managing operations is important, exciting and challenging, and it's central to successful organisational performance.

In this market-leading text, Slack, Chambers and Johnston bring to life their comprehensive, practical and strategic view of operations management with over 100 contemporary and international examples of operations in practice, as well as providing critical commentaries on areas of academic contention and professional debate.

Tracking the latest developments in the field, the fifth edition of Operations Management examines issues such as:

  • Supply-chain planning that enables the 'fast fashion' Zara, H&M and Benetton
  • How information technology helped the city of New Orleans in recovering from Hurricane Katrina
  • The outsourcing of laptop manufacturing by Apple, Dell and Sony
  • The 'greening' of operations in Hewlett Packard's recycling programme

Improve Your Grade!
Use the Access Code inside this book to unlock valuable online learning resources at:

www.pearsoned.co.uk/slack

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Product Details

  • ISBN-13: 9781405847001
  • Publisher: Prentice Hall
  • Publication date: 4/12/2007
  • Edition description: Book & Study Guide Package
  • Edition number: 5
  • Product dimensions: 7.65 (w) x 10.47 (h) x 1.50 (d)

Table of Contents

Detailed Contents

Guide to 'operation in action', examples, short cases and case studies

Guided tour of the book

Guided tour of online resources

Preface

How to use this book

About the authors

Acknowledgements

Part One

INTRODUCTION

1 Operations management

Introduction

What is operations management?

Operations management is about managing processes

Operations processes have different characteristics

The activities of operations management

The model of operations management

Operations management is important

Summary answers to key questions

Case study: Design house partnerships at Concept Design Services

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

2 The strategic role and objectives of operations

Introduction

The role of the operations function

Operations performance objectives

The quality objective

The speed objective

The dependability objective

The flexibility objective

The cost objective

The polar representation of performance objectives

Summary answers to key questions

Case study: Operations objectives at the PenangMutiara

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

3 Operations strategy

Introduction

What is strategy and what is operations strategy?

The 'top-down' perspective

The 'bottom-up' perspective

The market requirements perspective

The operations resource perspective

The process of operations strategy

Summary answers to key questions

Case study: Long Ridge Gliding Club

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Part Two

DESIGN

4 Process design

Introduction

The design activity

Process types — the volume–variety effect on process design

Detailed processes design

The effect of process variability

Summary answers to key questions

Case study: The Central Evaluation Unit.

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

5 The design of products and services

Introduction

Why is good design important?

Concept generation

Concept screening

Preliminary design

Design evaluation and improvement

Prototyping and final design

The benefits of interactive design

Summary answers to key questions

Case study: Chatsworth House - The Adventure Playground Decision

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

6 Supply network design

Introduction

The network perspective

Configuring the network supply

The location of capacity

Long-term capacity management

Summary answers to key questions

Case study: Delta Synthetic Fibres

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Supplement to Chapter 6 – Forecasting

Introduction

Forecasting – knowing the options

In essence forecasting is simple

Approaches to forecasting

7 Layout and flow

Introduction

What is layout?

The basic layout types

Detailed design of the layout

Summary answers to key questions

Case study: Weldon Hand Tools

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

8 Process technology

Introduction

What is process technology?

Materials-processing technology

Information-processing technology

Customer-processing technology

Process technology should reflect volume and variety

Choice of technology

Summary answers to key questions

Case study: Rochem Ltd

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

9 Job design and work organization

Introduction

What is job design?

Designing environmental conditions – ergonomics

Designing the human interface – ergonomic workplace design

Designing task allocation – the division of labour

Designing job methods – scientific management

Work measurement in job design

Designing for job commitment – behavioural approaches to job design

Summary answers to key questions

Case study: South West Cross Bank

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Part Three

PLANNING AND CONTROL

10 The nature of planning and control

Introduction

What is planning and control?

The nature of supply and demand

Planning and control activities

Summary answers to key questions

Case study: Air traffic control

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

11 Capacity planning and control

Introduction

What is capacity?

Planning and controlling capacity

Measuring demand and capacity

The alternative capacity plans

Choosing a capacity planning and control approach

Capacity planning as a queuing problem

Summary answers to key questions

Case study: Holly Farm

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Supplement to Chapter 11: Analytical queuing models

Notation

Variability

Types of queuing system

12 Inventory planning and control

Introduction

What is inventory?

The volume decision – how much to order?

The volume decision – when to place an order?

Inventory analysis and control systems

Summary answers to key questions

Case study: Trans-European Plastics

Problems

Study activities; Supply chain planning and control

Introduction

What is supply chain management?

The activities of supply chain management

Types of relationships in supply chains

Supply chain behaviour

Summary answers to key questions

Case study: Supplying Fast Fashion

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

14 Enterpriseresource planning (ERP)

Introduction

What is ERP?

Materials requirement planning (MRP)

Manufacturing resource planning (MRP II)

Enterpriseresource planning (ERP)

Web-integrated ERP

Summary answers to key questions

Case study: Psycho Sports Ltd

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

15 Lean operations and JIT

Introduction

What is lean and just-in-time?

The lean philosophy

JIT techniques

JIT planning and control

JIT in service operations

JIT and MRP

Summary answers to key questions

Case study: Boys and Boden (B&B)

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

16 Project planning and control

Introduction

What is a project?

Successful project management

The project planning and control process

Network planning

Summary answers to key questions

Case study: United Photonics MalaysiaSdn Bhd

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

17 Quality planning and control

Introduction

What is quality and why is it so important?

Conformance to specification

Statistical process control (SPC)

Process control, learning and knowledge

Acceptance sampling

Summary answers to key questions

Case study: Turnround at the Prestonplant

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Part Four

IMPROVEMENT

18 Operations improvement

Introduction

Measuring and improving performance

Improvement priorities

Approaches to improvement

The techniques of improvement

Summary answers to key questions

Case study: GenevaConstruction and Risk

Appendix: Extract from 'What is Six Sigma and how might it be applied in GCR?'

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

19 Failure prevention and recovery

Introduction

Operations failure

Failure detection and analysis

Improving process reliability

Recovery

Summary answers to key questions

Case study: The Chernobylfailure

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

20 Total quality management

Introduction

TQM and the management of improvement

What is TQM?

Implementing TQM improvement programmes

Quality awards

Summary answers to key questions

Case study: The Waterlander Hotel

Problems

Study activities

Notes on chapter

Selected further reading

Useful websites

Part Five

THE OPERATIONS CHALLENGE

21 The operations challenge

Introduction

Why challenges?

Globalization

Corporate social responsibility

Environmental responsibility

Technology

Knowledge management

Summary answers to key questions

Case study: CSR as it is presented

Study activities

Notes on chapter

Selected further reading

Useful websites

Glossary

Index

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