Operations Management: Goods, Service, and Value Chains (with CD-ROM and Crystal Ball Pro 2000) / Edition 2

Operations Management: Goods, Service, and Value Chains (with CD-ROM and Crystal Ball Pro 2000) / Edition 2

by David Alan Collier, James R. Evans
     
 

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ISBN-10: 0324179391

ISBN-13: 9780324179392

Pub. Date: 07/05/2006

Publisher: Cengage Learning

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross

Overview

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.

Product Details

ISBN-13:
9780324179392
Publisher:
Cengage Learning
Publication date:
07/05/2006
Edition description:
Book & CDROM
Pages:
864
Product dimensions:
8.80(w) x 11.20(h) x 1.30(d)

Table of Contents

PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.

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