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Operations Management in Service Industries and the Public Sector: Text and Cases / Edition 1
     

Operations Management in Service Industries and the Public Sector: Text and Cases / Edition 1

by Christopher Voss
 

ISBN-10: 0471908010

ISBN-13: 9780471908012

Pub. Date: 01/16/1991

Publisher: Wiley

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield

Overview

Operations Management in Service Industries and the Public Sector Text and Cases Christopher Voss, School of Industrial and Business Studies, University of Warwick Colin Armistead, The European School of Management Studies, Oxford Bob Johnston, School of Industrial and Business Studies, University of Warwick Barbara Morris, Department of Management Studies, Sheffield City Polytechnic Aimed at teachers and students on business and management courses teaching and studying Operations as well as those concerned with the management of specific service industries, this book brings together concepts found in the wider literature as well as presenting some new concepts. Written from the standpoint of operations management specialists--rather than marketing managers--the book examines the operational aspects of service operations and includes vital links with marketing, organization and business policy by using a wide range of case studies from both the public and the private sector. Suitable as a teaching text at both graduate and postgraduate levels the book will also be of value to practitioners in service organizations, the public sector and those concerned with the management of internal services in manufacturing.

Product Details

ISBN-13:
9780471908012
Publisher:
Wiley
Publication date:
01/16/1991
Pages:
328
Product dimensions:
5.98(w) x 9.19(h) x 0.77(d)

Table of Contents

Introduction to Service Operations.

Design of Service Operations.

Managing the Workforce.

Capacity Mangagement.

Operations Control.

Quality Management.

Field Service Management.

Queue Systems Design Management.

Material Management.

Site Locaton.

Operations Strategy and the Multi-Site Life Cycle.

Index.

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