Operations Management / Edition 1

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Operations management is concerned with the fundamental activity of organizations - how they provide goods and services. One of the earliest branches of business and management studies, the increase in international competition has seen a resurgence of interest in the development of the operation management field.
This collection is international in scope, and addresses the four key areas of the subject:
* the foundations of operations management
* the interaction between operations and strategy
* the role of technology
* 'Japanization' and 'just in time' techniques.
With a new introduction providing an overview of the key concepts, and an extensive index, this collection will prove an invaluable reference tool and teaching aid.

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Product Details

Table of Contents

Guided tour of the book
Guided tour of the student resources on the companion website
How to use the book
About the authors
Pt. 1 Introduction 2
Ch. 1 Operations management 4
Ch. 2 The strategic role and objectives of operations 37
Ch. 3 Operations strategy 64
Pt. 2 Design 92
Ch. 4 Process design 94
Ch. 5 The design of products and services 127
Ch. 6 Supply network design 161
Ch. 7 Layout and flow 203
Ch. 8 Process technology 244
Ch. 9 Job design and work organization 282
Pt. 3 Planning and control 320
Ch. 10 The nature of planning and control 322
Ch. 11 Capacity planning and control 357
Ch. 12 Inventory planning and control 404
Ch. 13 Supply chain planning and control 443
Ch. 14 Enterprise resource planning (ERP) 481
Ch. 15 Lean operations and JIT 517
Ch. 16 Project planning and control 551
Ch. 17 Quality planning and control 591
Pt. 4 Improvement 636
Ch. 18 Operations improvement 638
Ch. 19 Failure prevention and recovery 678
Ch. 20 Managing improvement - the TQM approach 717
Pt. 5 The operations challenge 748
Ch. 21 The operations challenge 750
Glossary 770
Index 781
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