Operations Management / Edition 6

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This market-leading book is vital reading for everyone interested in operations management, whether studying for undergraduate and master's degrees or professional qualifications.
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Product Details

  • ISBN-13: 9780273730460
  • Publisher: Prentice Hall
  • Publication date: 7/9/2010
  • Edition description: Older Edition
  • Edition number: 6
  • Pages: 712
  • Product dimensions: 7.60 (w) x 10.40 (h) x 1.10 (d)

Meet the Author

Editor in Chief

Cary L. Cooper is based at Lancaster University as Professor of Organizational Psychology. He is the author of over 80 books, is past editor of the Journal of Organizational Behavior, and Founding President of the British Academy of Management.

Advisory Editors

Chris Argyris is James Bryant Conant Professor of Education and Organizational Behavior at Harvard Business School.

William Haynes Starbuck is Professor of Management and Organizational Behavior at the Stern School of Business, New York University.

Volume Editors

Nigel Slack is the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University and Professor of Operations Strategy at Warwick Business School. He is the author of many publications in the Operations Management area, including the market leading text, Operations Management (Fourth Edition, 2004) with Stuart Chambers and Robert Johnston, which has been translated into several languages.

Michael Lewis is Professor of Operations and Supply Management at Bath University. He has published widely in the Operations Management and Strategy areas, including the four-volume series of edited papers Operations Management: Critical Perspectives


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Table of Contents

Guided tour of the book
Guided tour of the student resources on the companion website
How to use the book
About the authors
Pt. 1 Introduction 2
Ch. 1 Operations management 4
Ch. 2 The strategic role and objectives of operations 37
Ch. 3 Operations strategy 64
Pt. 2 Design 92
Ch. 4 Process design 94
Ch. 5 The design of products and services 127
Ch. 6 Supply network design 161
Ch. 7 Layout and flow 203
Ch. 8 Process technology 244
Ch. 9 Job design and work organization 282
Pt. 3 Planning and control 320
Ch. 10 The nature of planning and control 322
Ch. 11 Capacity planning and control 357
Ch. 12 Inventory planning and control 404
Ch. 13 Supply chain planning and control 443
Ch. 14 Enterprise resource planning (ERP) 481
Ch. 15 Lean operations and JIT 517
Ch. 16 Project planning and control 551
Ch. 17 Quality planning and control 591
Pt. 4 Improvement 636
Ch. 18 Operations improvement 638
Ch. 19 Failure prevention and recovery 678
Ch. 20 Managing improvement - the TQM approach 717
Pt. 5 The operations challenge 748
Ch. 21 The operations challenge 750
Glossary 770
Index 781
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