Operations Strategy

Operations Strategy

by David Walters
     
 

Operations Strategy seeks to combine knowledge management, relationship management, and advances in technology to inform the development of strategic advantage. The text adopts a value chain approach, making it ideal for higher level modules. It contains a number of features to aid the learning process--chapter introductions, chapter summaries, further

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Overview

Operations Strategy seeks to combine knowledge management, relationship management, and advances in technology to inform the development of strategic advantage. The text adopts a value chain approach, making it ideal for higher level modules. It contains a number of features to aid the learning process--chapter introductions, chapter summaries, further reading, and boxed features.

Product Details

ISBN-13:
9780333961124
Publisher:
Palgrave Macmillan
Publication date:
02/28/2003
Edition description:
REV
Pages:
270
Product dimensions:
6.00(w) x 9.00(h) x 0.82(d)

Table of Contents

Introduction: Emerging Characteristics of Value and Value Creation and Delivery
• Perspectives of Value
• Value as a Business Concept
• Value Based Organisations: the Growth of Flexible Response and Virtual Organisations
• Supply Chains and Value Chains: Definitions, Characteristics, Differences and Directions
• Value Based Organisations: The Value Chain Approach
• Strategic and Operational Characteristics and Components
• Corporate Value, Performance Management, Coordination and Control: Issues and Options
• Managing Customer Value and the Value Proposition
• Core Competencies, Key Success Factors, Value/Cost Drivers and Process Management
• Where Value Strategy and Value Operations Meet
• Existing Value Chains
• Industry Value Chains
• Corporate Value Chains
• Value and Value Chains in Healthcare
• Value Chains in Education
• Configuring the Value Chain, Structure and Performance
• Configuring the Value Chain
• Case Study Exercises

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