Organisation, Interaction and Practice: Studies of Ethnomethodology and Conversation Analysisby Nick Llewellyn
Pub. Date: 03/31/2010
Publisher: Cambridge University Press
Ethnomethodology has an elusive relationship with organisation studies. The ethnomethodological work of Harold Garfinkel, and the allied conversation analytic work of Harvey Sacks, is often cited and yet empirical contributions informed by ethnomethodology and conversation analysis remain rare. Organisation studies clearly has a lot to say about work but this is normally related to some broader set of social, economic and political issues. Rarely, if ever, does this research involve an analysis of the mundane and practical details of what actual work consists of. This book acts as an evidence-based corrective by showing how research based on ethnomethodology and conversation analysis can contribute to key issues and debates in organisation studies. Drawing on audio/video recordings from a diverse range of work settings, a team of leading scholars present a series of empirical studies that illustrate the importance of paying attention to the real-time achievement of organisational processes and practices.
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Table of ContentsAbout the authors; Preface; 1. Work and organisation in real time: an introduction Nick Llewellyn and Jon Hindmarsh; 2. Finding organisation in detail: methodological orientations Jon Hindmarsh and Nick Llewellyn; 3. A kind of governance: rules, time and psychology in organisations Jonathan Potter and Alexa Hepburn; 4. On the reflexivity between setting and practice: the 'recruitment interview' Nick Llewellyn; 5. The situated production of stories David Greatbatch and Timothy Clark; 6. Orders of bidding: organising participation in auction of fine art and antiques Christian Heath and Paul Luff; 7. Some major organisational consequences of some 'minor', organised conduct: evidence from a video analysis of pre-verbal service encounters in a showroom retail store Colin Clark and Trevor Pinch; 8. The work of the work order: document practice in face-to-face service encounters Robert J. Moore, Jack Whalen and E. Cabell Hankinson Gathman; 9. The interactional accomplishment of a strategic plan Dalvir Samra-Fredericks; 10. Peripherality, participation and communities of practice: examining the patient in dental training Jon Hindmarsh; Bibliography; Index.
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