Organizational Behavior / Edition 3

Organizational Behavior / Edition 3

by Jennifer M. George, Gareth R. Jones, Gareth R. Jones

ISBN-10: 0130411027

ISBN-13: 9780130411020

Pub. Date: 06/01/1901

Publisher: Pearson Education

Information Technology . . . Globalization of Business . . . New Challenges in Organizational Behavior Call for a New Approach!

In the third edition of Understanding and Managing Organizational Behavior, authors Jennifer George and Gareth Jones merge comprehensive coverage with outstanding applications to show you how to best manage the growing


Information Technology . . . Globalization of Business . . . New Challenges in Organizational Behavior Call for a New Approach!

In the third edition of Understanding and Managing Organizational Behavior, authors Jennifer George and Gareth Jones merge comprehensive coverage with outstanding applications to show you how to best manage the growing challenges associated with working in today's modem organizations.

Author Biography:

Jennifer M. George is the Mary Gibbs Jones Professor of Management and Professor of Psychology in the Jesse H. Jones Graduate School of Management at Rice University. She received her B.A. in Psychology/Sociology from Wesleyan University, her M.B.A. in Finance from New York University, and her Ph.D. in Management and Organizational Behavior from New York University. Prior to joining the faculty at Rice University, she was a Professor in the Department of Management at Texas A&M University.

Professor George specializes in Organizational Behavior and is well known for her research on mood and emotion in the workplace, their determinants, and their effects on various individual and group level work outcomes. She is the author of many articles in leading peer-reviewed journals such as the Academy of Management Journal, the Academy of Management Review, the Journal of Applied Psychology, and Psychological Bulletin. One of her papers won the Academy of Management's Organizational Behavior Division Outstanding Competitive Paper Award and another paper won the Human Relations Best Paper Award. She is, or has been, on the editorial review boards of the Journal of Applied Psychology, Academy of Management Journal, Journal of Management, and Journal of Managerial Issues, was a consulting editor for the Journal of Organizational Behavior, and is a member of the Organizational Frontiers Series editorial board. She is a Fellow in the American Psychological Association, the American Psychological Society, and the Society for Industrial and Organizational Psychology and a member of the Society for Organizational Behavior. Professor George also has co-authored a leading textbook on management.

Gareth Jones received both his B.A. and Ph.D. from the University of Lancaster, U.K. He previously held teaching and research appointments at the University of Warwick, Michigan State University, and the University of Illinois at Urbana-Champaign. Professor Jones specializes in both organizational behavior and organizational theory and is well known for his research on socialization, culture, and applying transaction cost analysis to explain many forms of intraorganizational and interorganizational behavior. He also has published many articles in leading journals of the field and is one of the most prolific authors in the Academy of Management Review. One of his articles won the Academy of Management Journal Best Paper Award. He is, or has been, on the editorial review boards of the Academy of Management Review, the Journal of Management, and Management Inquiry.

Professor Jones is a professor of Management at the Lowry Mays College and Graduate School of Business at Texas A&M University, where he is involved actively in teaching and research in Organizational Behavior and related fields.

Product Details

Pearson Education
Publication date:
Edition description:
Older Edition
Product dimensions:
7.99(w) x 10.00(h) x 0.53(d)

Table of Contents

Chapter 1Organizational Behavior and Management2
What Is Organizational Behavior?5
Organizational Behavior and Management10
Challenges for Organizational Behavior and Management16
Challenge 1Using New Information Technology to Enhance Creativity and Organizational Learning17
Challenge 2Managing Human Resources to Increase Competitive Advantage18
Challenge 3Developing Organizational Ethics and Well-Being23
Challenge 4Managing a Diverse Workforce25
Challenge 5Managing the Global Environment28
Part 1Individuals in Organizations40
Chapter 2Individual Differences: Personality and Ability40
The Nature of Personality42
The Big Five Model of Personality46
Other Organizationally Relevant Personality Traits53
The Nature of Ability59
The Management of Ability in Organizations63
Chapter 3The Experience of Work: Values, Attitudes, and Moods71
Work Values, Attitudes, and Moods73
Job Satisfaction81
Theories of Job Satisfaction85
Potential Consequences of Job Satisfaction91
Organizational Commitment97
Chapter 4Perception, Attribution, and the Management of Diversity105
The Nature of Perception108
Characteristics of the Perceiver111
Characteristics of the Target and Situation115
Biases and Problems in Person Perception122
Attribution Theory130
Effectively Managing a Diverse Workforce133
Chapter 5Learning in Organizations146
The Nature of Learning149
Operant Conditioning: Increasing the Probability of Desired Behaviors149
Operant Conditioning: Reducing the Probability of Undesired Behaviors157
Operant Conditioning in Practice: Organizational Behavior Modification161
Social Learning Theory164
The Learning Organization171
Chapter 6The Nature of Work Motivation179
What Is Work Motivation?181
Why People Do What They Do: Theories of Work Motivation186
Need Theory189
Expectancy Theory193
Equity Theory199
Procedural Justice Theory201
Chapter 7Motivation Tools I: Job Design and Goal Setting210
Job Design: Early Approaches213
Job Design: The Job Characteristics Model218
Job Design: The Social Information Processing Model229
Job Design Models Summarized232
Goal Setting234
Goal Setting and Job Design as Motivation Tools239
Chapter 8Motivation Tools II: Performance Appraisal, Pay, and Careers245
The Role of Performance Appraisal in Motivation248
Pay as a Motivation Tool258
Motivation Through Career Opportunities265
Contemporary Career Challenges270
Chapter 9Stress and Work-Life Linkages281
The Nature of Stress284
Sources of Stress292
Coping with Stress300
Part 2Groups and Organizational Processes320
Chapter 10The Nature of Work Groups and Teams320
Introduction to Groups323
Characteristics of Work Groups328
How Groups Control Their Members: Roles and Rules334
How Groups Control Their Members: Group Norms337
Socialization: How Group Members Learn Roles, Rules, and Norms344
Chapter 11Effective Work Groups and Teams355
Process Losses, Process Gains, and Group Effectiveness357
Social Loafing: A Problem in Group Motivation and Performance362
Group Tasks and Group Performance: Thompson's Model of Task Interdependence365
Group Cohesiveness and Group Performance370
Important Organizational Groups374
Chapter 12Leadership387
Introduction to Leadership390
Early Approaches to Leadership391
Fiedler's Contingency Theory of Leadership398
Contemporary Perspectives on Leadership403
Does Leadership Always Matter in Organizations?412
New Topics in Leadership Research415
Recap of Leadership Approaches421
Chapter 13Communication428
What Is Communication?431
The Functions of Communication433
The Communication Process436
Selecting an Appropriate Communication Medium: Information Richness and New Information Technologies445
Communication Networks in Organizations455
Chapter 14Decision Making464
Types of Decisions466
The Decision-Making Process469
Sources of Error in Decision Making473
Group Decision Making479
Group Decision-Making Techniques485
Part 3Intergroup Relations and the Organizational Context505
Chapter 15Organizational Structure and Culture505
Organizational Structure, Culture, and Design508
Differentiation: Grouping Organizational Activities509
Integration: Mechanisms for Increasing Coordination519
What Is Organizational Culture?530
Chapter 16Determinants of Organization Structure and Culture544
The Organization's Environment546
The Organization's Technology and Tasks554
The Organization's Strategy562
Chapter 17Managing Global Organizations576
Developing Global Understanding578
Managing the Global Environment586
Global Strategy and Structure591
Managing Global Human Resources601
Chapter 18Power, Politics, and Conflict612
The Nature of Power and Politics614
Sources of Individual Power616
Sources of Functional and Divisional Power620
Organizational Politics: The Use of Power623
What Is Organizational Conflict?626
Pondy's Model of Organizational Conflict630
Conflict Management Techniques633
Chapter 19Organizational Change and Development643
Forces for and Resistance to Organizational Change645
Organization-Level Resistance to Change649
Evolutionary and Revolutionary Change in Organizations653
Managing Change: Action Research661
Organizational Development666
Photo Credits716
Name Index717
Company Index718
Subject Index720

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