Organizational Behavior: A Diagnostic Approach / Edition 7

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The twenty-first century will bring new challenges to managers and organizations. The sixth edition Organizational Behavior: A Diagnostic Approach helps to prepare them to face these challenges. It retains the strong global focus of the previous editions while strengthening its emphasis on managerial diagnosis and action. The text incorporates extensive examples of current real-world organizational situations in which managers and employees struggle with the dilemmas created by a dynamic, unpredictable, increasingly complex world.
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Product Details

  • ISBN-13: 9780130328472
  • Publisher: Pearson
  • Publication date: 6/29/2001
  • Edition description: 7TH
  • Edition number: 7
  • Pages: 608
  • Product dimensions: 8.20 (w) x 10.10 (h) x 1.20 (d)

Table of Contents

Pt. I Introduction 2
Ch. 1 Setting the Stage 2
Pt. II Individuals in Organizations 44
Ch. 2 Perception, Attribution, and Learning 44
Ch. 3 The Diverse Workforce: Individual Differences, Personality, and Career Development 70
Ch. 4 Motivating and Rewarding Employees 100
Ch. 5 Making Effective Decisions 132
Pt. III Groups and Teams in Organizations 176
Ch. 6 Creating High-Performing Work Groups and Teams 176
Ch. 7 Improving Communication 212
Ch. 8 Leading Effectively 248
Ch. 9 Diagnosing Power and Managing Conflict and Stress 284
Ch. 10 Managing Intergroup Behavior and Negotiating Effectively 322
Pt. IV Organizations in Action 372
Ch. 11 Building an Organizational Culture 372
Ch. 12 Structuring High-Performance Organizations 396
Ch. 13 Influences on Organizational Structure 430
Ch. 14 Managing Change in Organizations 458
Endnotes 515
Glossary 553
Name Index 563
Subject Index 575
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Managers today face an extremely unpredictable, dynamic environment as they struggle to compete in the global marketplace. Dot-com companies have changed the face of business, giving rise to overnight successes and equally quick failures. Managers must have a repertoire of skills and experiences to help them manage today's workforce in the dot-com, global workplace. The seventh edition of Organizational Behavior: A Diagnostic Approach helps managers develop the knowledge and abilities to effectively lead their organizations in the 21st century. This book includes extensive examples of real-world organizational situations in which managers have dealt with the challenges of the new millennium.


The seventh edition incorporates the latest thinking about individuals, groups and teams, and organizations. Note particularly expanded or new coverage in the following areas:

  • Additional competencies required by managers (chapter 1)
  • Organizations of the new millennium (chapter 1)
  • Key forces that shape industry (chapter 1)
  • Women, minorities, older, and physically-challenged workers (chapter 3)
  • Broadbanding and competency based pay systems (chapter 4)
  • Electronic group decision making (chapter 5)
  • Virtual teams (chapter 6)
  • Multinational teams (chapter 6)
  • Electronic communication (chapter 7)
  • Types of cultures (chapter 11)
  • Lattice organization (chapter 12)
  • Virtual and networked structures (chapter 12)
  • Managing in a dot-com, global workplace (all chapters)


Similar to previous editions, the diagnosticapproach provides the conceptual underpinning of this book. This approach encourages managers to describe situations completely, diagnose the organizational behavior found in a situation, prescribe the best practices or most appropriate behavior for given organizational situation, and then act effectively in those situations. Each chapter's introductory scenario describes a situation. Then the theories and concepts that help diagnose the events of the scenario as well as other organizational situations are presented. End-of-chapter activities and end-of-part cases give students the opportunity to practice their diagnostic and action skills.


The seventh edition has a number of special features:

  • Current real-world examples integrated throughout the text.
  • Learning objectives at the beginning of each chapter.
  • A Manager's Preview at the beginning of each chapter that highlights key action areas and topics.
  • A Summary at the end of each chapter.
  • A Manager's Diagnostic Review at the end of each chapter that helps managers implement the key topics presented in the chapter.
  • Thinking Critically about Organizational Behavior discussion questions to prompt critical thinking about chapter topics.
  • End-of-chapter activities that allow students to practice the Diagnostic Approach and apply knowledge and skills from the chapter.
  • A strong supplemental package.
  • A comprehensive Web site.


The seventh edition, like previous editions, begins with individuals in organizations, then looks at groups and teams, and finally considers the nature of the organization itself. The book begins in chapter 1 with an overview of issues faced by today's managers. It offers approaches for studying them and also describes the diagnostic approach.

Part two considers individual behavior. Chapter 2 examines perception, attribution, and learning in the workplace. Chapter 3 looks at individual characteristics of managers and workers, as well as workplace diversity, and career and work-life issues. Chapter 4 presents ways to motivate and reward employees. Chapter 5 investigates decision-making by individuals in organizations.

Part three examines group and team behavior. Chapter 6 discusses the nature of high-performing work groups and teams. Chapter 7 presents issues related to effective communication. Chapter 8-identifies the nature of effective leadership. Chapter 9 helps managers diagnose power and manage conflict and stress. Chapter 10 looks at the interactions between groups and ways of negotiating effectively.

Part four considers organizations in action. Chapter 11 talks about ways to build an effective and productive organizational culture. Chapters 12 and 13 explore various structural options. Chapter 14 examines the management of change in organizations.


I wish to thank many people for their support in developing the seventh edition of Organizational Behavior: A Diagnostic Approach. First, I want to thank the adopters and reviewers of previous editions of this book. I extend my special thanks to the reviewers who helped with this revision: Linda Gibson, Pacific Lutheran University; Pamela Pommerenke, Michigan State University; Hamid Akbari, Northeastern Illinois State University; and Timothy McCartney, NOVA Southeastern University.

Second, I want to thank the people at Prentice Hall who contributed to this book. My greatest appreciation for their help and support goes to Melissa Steffens, the acquisitions editor, and Theresa Festa, the production editor.

Third, I extend my appreciation to my colleagues at the Carroll School of Management of Boston College who have supported my writing efforts and have adopted my book in their class. I thank Helen Frame Peters, Dean of the Carroll School of Management, for her support. I extend special thanks to Jean Passavant, Mary Dunn, and Emily Peckham who have helped handle administrative and other details.

My greatest appreciation goes to my family. As always, I dedicate this book to them.

Judith R. Gordon
Newton, Massachusetts

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