Organizational Behavior / Edition 3

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More About This Textbook

Overview

Hitt’s engaging book will help managers understand the linkage between managing behavior effectively and the organisation’s ability to formulate and implement its strategy. It emphasises the relationship between management effectiveness and company performance. A case study on Whole Foods is integrated throughout the chapters and covers all major organisational behavior topics. It also underscores how people are important assets to organisations, and how application of their knowledge and skills is necessary for organisations to accomplish their goals. Managers will gain the skills to make a strategic impact within their organisations.
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Product Details

  • ISBN-13: 9780470528532
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 10/5/2010
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 656
  • Sales rank: 316,824
  • Product dimensions: 8.30 (w) x 10.10 (h) x 1.10 (d)

Table of Contents

Preface.

Opening Case Study: Whole Foods, Whole People.

PART I THE STRATEGIC LENS.

1 A Strategic Approach to Organizational Behavior.

Exploring Behavior in Action: Strategic use of Human Capital: A Key Element of Organizational Success.

The Strategic Importance of Organizational Behavior.

Basic Elements of Organizational Behavior.

The Importance of Using a Strategic Lens.

Foundations of a Strategic Approach to Organizational Behavior.

Definition of an Organization.

Experiencing Organizational Behavior: Creating Innovation: Leading and Managing the Human Capital at Apple.

The Role of Human Capital in Creating Competitive Advantage.

The Nature of Human Capital.

The Concept of Competitive Advantage.

Human Capital as a Source of Competitive Advantage.

Managerial Advice: Leveraging Human Capital with Twitter and Other Social Networking Tools: Managing the Tweets.

Positive Organizational Behavior.

High-Involvement Management.

Key Characteristics of High-Involvement Management.

Selective Hiring.

Extensive Training.

Decision Power.

Information Sharing.

Incentive Compensation.

Evidence for the Effectiveness of High-Involvement Management.

Demands on Managers.

Organization of the Book.

Experiencing Organizational Behavior: Pixar: An Organization of Happy, Innovative People.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Career Style Inventory.

An Organizational Behavior Moment: All in a Day's Work.

Team Exercise: McDonald's: A High-Involvement Organization?

Endnotes.

2 Organizational Diversity.

Exploring Behavior in Action: Diversity in the Los Angeles Fire Department.

The Strategic Importance of Organizational Diversity.

Diversity Defined.

Forces of Change.

Changing Population Demographics.

Increase in the Service Economy.

The Global Economy.

Requirements for Teamwork.

Diversity Management and High-Involvement Organizations.

Individual Outcomes.

Group Outcomes.

Organizational Outcomes.

Societal and Moral Outcomes.

Experiencing Organizational Behavior: Diversity at The Top.

Roadblocks to Diversity.

Prejudice and Discrimination.

Stereotyping.

Experiencing Organizational Behavior: Women, Work, and Stereotypes.

Differences in Social Identity.

Power Differentials.

Poor Structural Integration.

Communication Problems.

Effectively Creating and Managing Diversity.

Commitment of the Organization's Leaders.

Integration with the Strategic Plan.

Associate Involvement.

Managerial Advice: Promoting a Positive Diversity Environment.

The Strategic Lens: What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking about Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: What's Your DQ (Diversity Quotient)?

An organizational Behavior Moment: Project “Blow UP.”

Team Exercise: What Is It Like to Be Different?

Endnotes.

3 Organizational Behavior in a Global Context.

Exploring Behavior in Action: McDonald's Thinks Globally and Acts Locally.

The Strategic Importance of Organizational Behavior in a Global Context.

Forces of Globalization.

Managerial Advice: Multinational Corporations Achieving Glocalization.

The Globalization Experience for Associates and Managers.

Internationally Focused Jobs.

Foreign Job Assignments.

Experiencing Organizational Behavior: The Glass Ceiling, the Glass Floor, and the Glass Border: The Global Business Environment for Women.

Foreign Nationals as Colleagues.

Opportunities for International Participation.

Multidomestic Firms.

Global Firms.

Transnational Firms.

High-Involvement Management in the International Context.

Dimensions of National Culture.

Experiencing Organizational Behavior: Managing Diverse Cultures.

National Culture and High-Involvement Management.

Ethics in the International Context.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Assessment of Openness for International Work.

An Organizational Behavior Moment: Managing in a Foreign Land.

Team Exercise: International Etiquette.

Endnotes.

Part I Case Study: Cooperating and Communicating Across Cultures.

PART II INDIVIDUAL PROCESSES.

4 Learning and Perception.

Exploring Behavior in Action: The Strategic Importance of Learning and Perception.

Fundamental Learning Principles.

Operant Conditioning and Social Learning Theory.

Contingencies of Reinforcement.

Managerial Advice: Punishment Taken Too Far.

Schedules of Reinforcement.

Social Learning Theory.

Other Conditions for Learning.

Training and Enhancing the Performance of Associates.

OB Mod.

Simulations.

Learning From Failure.

Experiencing Organizational Behavior: “We are Ladies and Gentlemen Serving Ladies and Gentlemen.”

Perception.

Perceptions of People.

Self-Perception.

Attributions of Causality.

Experiencing Organizational Behavior: Great Bear Wilderness Crash.

Task Perception.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Assessment of Approaches Used to Handle Difficult Learning Situations.

An Organizational Behavior Moment: It's Just a Matter of Timing.

Team Exercise: Best Bet for Training.

Endnotes.

5 Personality, Intelligence, Attitude and Emotions.

Exploring Behavior in Action; I Know She's Smart and Accomplished…But Does She Have “Personality?”

The Strategic Importance of Personality, Intelligence, Attitudes, and Emotions.

Fundamentals of Personality.

Determinants of Personality Development.

The Big Five Personality Traits.

The Big Five as a Tool for Selecting New Associates and Managers.

The Big Five and High-Involvement Management.

Cognitive and Motivational Properties of Personality.

Some Cautionary and Concluding Remarks.

Experiencing Organizational Behavior: “I Have Ketchup in my Veins.”

Intelligence.

Attitudes.

Experiencing Organizational Behavior: Intelligence and Intelligence Testing in the National Football League.

Attitude Formation.

Two Important Attitudes in the Workplace.

Attitude Change.

Managerial Advice: Job Satisfaction Takes a Dive!

Emotions.

Direct Effects of Emotions on Behavior.

Emotional Labor.

Emotional Intelligence.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Big Five Personality Assessment.

An Organizational Behavior Moment: Whatever Is Necessary!

Team Exercise: Experiencing Emotional Labor.

Endnotes.

6 Work Motivation.

Exploring Behavior in Action: Work Motivation at W.L.Gore & Associates.

The Strategic Importance of Work Motivation.

What Is Motivation?

Content Theories of Motivation.

Hierarchy of Needs Theory.

ERG Theory.

Theory of Achievement, Affiliation, and Power.

Managerial Advice: Managers over the Edge.

Two-Factor Theory.

Conclusions Regarding Content Theories.

Process Theories of Motivation.

Expectancy Theory.

Equity Theory.

Goal-Setting Theory.

Goal Specificity.

Goal Commitment.

Experiencing Organizational Behavior: Making Visible Changes.

Conclusions Regarding Process Theories.

Motivating Associates: An Integration of Motivation Theories.

Find Meaningful Individual Rewards.

Tie Rewards to Performance.

Redesign Jobs.

Provide Feedback.

Experiencing Organizational Behavior: Connecting People in the Workplace.

Clarify Expectations and Goals.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Assessing Your Needs.

An Organizational Behavior Moment: The Motivation of a Rhodes Scholar.

Team Exercise: Workplace Needs and Gender.

Endnotes.

7 Stress and Well-Being.

Exploring Behavior in Action: Striking For Stress at Verizon.

The Strategic Importance of Workplace Stress.

Workplace Stress Defined.

Two Models of Workplace Stress

Demand-Control Model.

Effort-Reward Imbalance Model.

Organizational and Work-Related Stressors.

Role Conflict.

Role Ambiguity.

Work Overload.

Managerial Advice: Restoring and Maintaining Work-Life Balance.

Occupation.

Resources Inadequacy.

Working Conditions.

Management Style.

Monitoring.

Job Insecurity.

Incivility in the Workplace.

Experiencing Organizational Behavior: Incivility on the Job: The Cost of Being Nasty.

Individual Influences on Experiencing Stress.

Type A versus Type B Personality.

Self-Esteem.

Hardiness.

Gender.

Individual and Organizational Consequences of Stress.

Individual Consequences.

Organizational Consequences.

Managing Workplace Stress.

Individual Stress Management.

Organizational Stress Management.

Experiencing Organizational Behavior: Incentives for Participating in Wellness Programs.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: How Well Do You Handle Stress?

An Organizational Behavior Moment: Friend or Associate?

Team Exercise: Dealing with Stress.

Endnotes.

Part II Case Study: Brussels and Bradshaw.

PART III Groups, Teams and Social Processes.

8 Leadership.

Exploring Behavior in Action: Maria Yee and the Green Furniture Revolution.

The Strategic Importance of Leadership.

The Nature of Leadership.

Trait Theory of Leadership.

Experiencing Organizational Behavior: Reforming a Rotten Apple and an Evil City.

Behavioral Theories of Leadership.

University of Michigan Studies.

Ohio State University Studies.

Contingency Theories of Leadership.

Fiedler's Contingency Theory of Leadership.

The Path-Goal Leadership Theory.

Managerial Advice: Phil Jackson and Leadership Success.

Conclusions Regarding Contingency Theories.

Transformational Leadership.

Experiencing Organizational Behavior: Ethical Leadership? Authentic Leadership!

Additional Topics of Current Relevance.

Leader-Member Exchange.

Servant Leadership.

Gender Effects on Leadership.

Global Differences in Leadership.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Are You a Transformational Leader?

An Organizational Behavior Moment: The Two Presidents.

Team Exercise: Coping with People Problems.

Endnotes.

9 Communication.

Exploring Behavior in Action: IBM and Virtual Social Worlds.

The Strategic Importance of Communication.

The Communication Process.

Organizational Communication.

Communication Networks.

Direction of Organizational Communication.

Experiencing Organizational Behavior: Communication at J.Crew: Mickey Drexler.

Interpersonal Communication.

Formal versus Informal Communication.

Communication Media.

Communication Technology.

Managerial Advice: Surfing for Applicants.

Nonverbal Communication.

Barriers to Effective Communication.

Organizational Barriers.

Experiencing Organizational Behavior: Communication Casualties.

Individual Barriers.

Overcoming Communication Barriers.

Conduct Communication Audits.

Improve Communication Climates.

Encourage Individual Actions.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Presentation Dos and Don'ts.

An Organizational Behavior Moment: Going North.

Team Exercise: Communication Barriers.

Endnotes.

10 Decision Making by Individuals and Groups.

Exploring Behavior in Action: Dawn Ostroff's Decision Making at the CW Television Network.

The Strategic Importance of Decision Making.

Basic Steps in Decision Making.

Optimal versus Satisfactory Decisions.

Individual Decision Making.

Decision-Making Styles.

Managerial Advice: Nurturing Alternative Decision Styles.

Degree of Acceptable Risk.

Cognitive Biases.

Moods and Emotions.

Experiencing Organizational Behavior: Anger and Fear in Recent U.S.Elections.

Group Decision Making.

Group Decision-Making Pitfalls.

Group Decision-Making Techniques.

Who Should Decide? Individual Versus Group Decision Making.

Associate Involvement in Managerial Decisions.

Value of Individual versus Group Decision Making.

Experiencing Organizational Behavior: The Vroom-Yetton Model and Military Decisions During the U.S.Civil War.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Decision Style Assessment.

An Organizational Behavior Moment: Decision Making at a Nuclear Power Facility.

Team Exercise: Group Decision Making in Practice.

Endnotes.

11 Groups and Teams.

Exploring Behavior in Action: Teamwork at Starbucks.

The Strategic Importance of Groups and Teams.

The Nature of Groups and Teams.

Groups and Teams Defined.

Formal and Informal Groups.

Identity Groups.

Virtual Teams.

Functional Teams.

Self-Managing Teams.

Experiencing Organizational Behavior: Teams at McKinsey & Company.

Team Effectiveness.

Knowledge Criteria.

Affective Criteria.

Outcome Criteria.

Is the Team Needed?

Factors Affecting Team Effectiveness.

Team Composition.

Team Structure.

Team Process.

Experiencing Organizational Behavior: Backup at Cirque Du Soleil.

Team Development.

Managing for Effective Teams.

Top Management Support.

Support Systems.

Managerial Advice: The Pros and Cons of Experiential Teambuilding.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Do You Have a Team?

An Organizational Behavior Moment: The New Quota.

Team Exercise: Virtual versus Real Teams.

Endnotes.

12 Conflict, Negotiation, Power, and Politics.

Exploring Behavior in Action: Green Conflict.

The Strategic Importance of Conflict, Negotiation, Power, and Politics.

The Nature of Conflict.

Dysfunctional and Functional Conflict.

Types of Conflict.

Causes of Conflict.

Structural Factors.

Communication.

Experiencing Organizational Behavior: Herman Miller, Designing for Teamwork.

Cognitive Factors.

Individual Characteristics.

History.

Conflict Escalation and Outcomes.

Conflict Escalation.

Conflict Outcomes.

Experiencing Organizational Behavior: Workplace Aggression.

Responses to Conflict.

Negotiation.

Negotiation Strategies.

The Negotiation Process.

Managerial Advice: A Costly Conflict Resolution: The Importance of Negotiation.

Power.

Bases of Individual Power.

An Examples of Power.

Strategic Contingencies Model of Power.

Organizational Politics.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: Are You Ready to Manage with Power?

An Organizational Behavior Moment: The Making of the Brooklyn Bluebirds.

Team Exercise: Managing Conflict.

Endnotes.

Part III Case Study: Bright and Dedicated: What More Do You Want?

PART IV THE ORGANIZATIONAL CONTEXT.

13 Organizational Structure and Culture.

Exploring Behavior in Action: Growth and Structure Provide an Integrated Portfolio of Services at Fedex.

The Strategic Importance of Organizational Structure and Culture.

Fundamental Elements of Organizational Structure.

Structural Characteristics.

Structuring Characteristics.

The Modern Organization.

Factors Affecting Organizational Structure.

The Role of Strategy.

The Role of The Environment.

Experiencing Organizational Behavior: IDEO and the Differentiation Strategy.

The Role of Technology.

The Role of Organizational Size.

Summary Comments on Structure.

Organizational Culture.

Experiencing Organizational Behavior: Google Culture Attracts High-Quality Associates.

Competing Values Model of Culture.

Cultural Socialization.

Cultural Audits.

Managerial Advice: Finding a Fit at Home Depot.

Person-Organization Fit.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: An Assessment of Creativity.

An Organizational Behavior Moment: How Effective is Hillwood Medical Center?

Team Exercise: Words-in-Sentences Company.

Endnotes.

14 Organizational Change and Development.

Exploring Behavior in Action: Reinventing the Dream at Starbucks.

The Strategic Importance of Organizational Change and Development.

Pressures for Organizational Change.

Internal Pressures for Change.

External Pressure for Change.

Managerial Advice: Social Pressures for “Green” Policies and Practices: The War against Carbon Emissions.

Planned Change.

Process of Planned Change.

Unfreezing.

Experiencing Organizational Behavior: The Radical Transformation of Novartis.

Important Tactical Choices.

Resistance to Change.

The DADA Syndrome.

Experiencing Organizational Behavior: Transforming Cisco into a Recession-Proof Growth Machine.

Organization Development.

The Basic OD Model.

Organization Development Interventions.

Organization Learning.

Organization Development across Cultures.

The Strategic Lens.

What This Chapter Adds to Your Knowledge Portfolio.

Back to the Knowledge Objectives.

Thinking About Ethics.

Key Terms.

Human Resource Management Applications.

Building Your Human Capital: As Assessment of Low Tolerance for Change.

An Organizational Behavior Moment: Organization Development at KBTZ 560.

Team Exercise: Identifying Change Pressures and Their Effects.

Endnotes.

Part IV Case Study: A Sea Change in Staffing at Leapfrog Innovations, Inc.

Concluding Case Study: Centurion Media: Doing the Right Thing.

Glossary.

Organization Index.

Name Index.

Subject Index.

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