Organizational Change and the Management of Expertise

Organizational Change and the Management of Expertise

by Janette Webb, David Cleary
     
 

ISBN-10: 0415091896

ISBN-13: 9780415091893

Pub. Date: 06/28/1994

Publisher: Taylor & Francis, Inc.

This volume examines supply chains in the computer systems industry. Three firms are studied in detail: a disk-drive manufacturer, a multinational computer systems corporation, and a drinks company in the throes of reorganising its extensive computer systems. The authors look at the management of supplier-user relationships, the processes of product development, the…  See more details below

Overview

This volume examines supply chains in the computer systems industry. Three firms are studied in detail: a disk-drive manufacturer, a multinational computer systems corporation, and a drinks company in the throes of reorganising its extensive computer systems. The authors look at the management of supplier-user relationships, the processes of product development, the use of total quality management techniques, and the reality of strategic partnerships. This volume provides a framework for thinking about the relationships between the structure of an organisation and its handling of important suppliers or customers. It will help understanding of the social basis of managing change in the workplace.

Product Details

ISBN-13:
9780415091893
Publisher:
Taylor & Francis, Inc.
Publication date:
06/28/1994
Series:
Organisational Behaviour and Management Series
Pages:
208
Product dimensions:
5.68(w) x 8.78(h) x 0.76(d)

Related Subjects

Table of Contents

List of figures
Acknowledgements
1Introducing the issues1
2Experts and expertise14
3The view from the supplier: rhetoric and reality in responding to the market32
4Growing expertise: the user dilemma70
5Market power and the mismanagement of expertise92
6The user-supplier relationship117
7Organisational change and expert managing147
References171
Index173

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