Organizational Comm / Edition 3

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More About This Textbook


"Miller first considers how issues in organizations have been investigated and conceptualized - giving you a balanced look at the diversity reflected in communication theory and research. Including a full range of historical and contemporary perspectives, she discusses classical, human relations, human resources, systems, cultural and critical approaches, clearly and impartially describing the strengths and weaknesses of each." In the second half of the book - the "processes" chapters - you'll learn how theoretical approaches are used to clarify decision making, diversity management, communication technology, conflict management, and other key processes. And since these issues occur at many levels of analysis, you'll examine each one as a communication process that impacts organizational life in many ways.
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Product Details

  • ISBN-13: 9780534561468
  • Publisher: Wadsworth
  • Publication date: 11/28/2002
  • Edition description: 3RD
  • Edition number: 3
  • Pages: 335
  • Product dimensions: 7.44 (w) x 9.58 (h) x 0.71 (d)

Table of Contents

Pt. A Founding Approaches 1
Ch. 1 Classical Approaches 4
Ch. 2 Human Relations Approaches 26
Ch. 3 Human Resources Approaches 47
Pt. B Contemporary Approaches 69
Ch. 4 Systems Approaches 71
Ch. 5 Cultural Approaches 94
Ch. 6 Critical Approaches 115
Pt. C Enduring Processes 135
Ch. 7 Assimilation Processes 137
Ch. 8 Decision-Making Processes 158
Ch. 9 Conflict Management Processes 182
Ch. 10 Change Processes in Organizations 204
Pt. D Emerging Processes 223
Ch. 11 Processes of Emotion in the Workplace 225
Ch. 12 Diversity Management Processes 245
Ch. 13 Technological Processes 266
Ch. 14 The Changing Landscape of Organizations 285
References 303
Author Index 323
Subject Index 327
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