Organizational Comm / Edition 3by Katherine Miller
Pub. Date: 11/28/2002
Miller’s text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that is accessible to undergraduates.
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Table of ContentsSECTION A: FOUNDING APPROACHES 1. CLASSICAL APPROACHES. The Machine Metaphor of Organizing. Henri Fayol's Theory of Classical Management. Max Weber's Theory of Bureaucracy. Frederick Taylor's Theory of Scientific Management. Communication in Classical Approaches. Spotlight on Scholarship. Classical Management in Organizations Today. Summary. 2. HUMAN RELATIONS APPROACHES. From Classical Theory to Human Relations: The Hawthorne Studies. Theories of the Human Relations Movement. Communication in Human Relations Approaches. Spotlight on Scholarship. The Human Relations Approach in Organizations Today. Summary. 3. HUMAN RESOURCES APPROACHES. Impetus for the Human Resources Approach. Founding Theories of the Human Resources Approach. Communication in Human Resources Organizations. Human Resources Organizations Today: Team Management. Spotlight on Scholarship. Summary. SECTION B: CONTEMPORARY APPROACHES. 4. SYSTEMS APPROACHES. The Systems Metaphor and Systems Concepts. Spotlight on Scholarship. Two Systems Theories. Methods for Studying Organizational Systems. Summary. 5. CULTURAL APPROACHES. Perspective Views of Culture. Descriptive Approaches to Culture. Schein's Model of Organizational Culture. Methods for Studying Organizational Culture. Summary. Spotlight of Scholarship. 6. CRITICAL APPROACHES. Critical Approaches. Two Critical Approaches in Communication. Spotlight on Scholarship. Research Methodology in the Critical Approach. Summary. SECTION C: ENDURING PROCESSES. 7. SOCIALIZATION PROCESSES. Models of Organizational Socialization. Communication Processes During Socialization. Spotlight on Scholarship. Summary. 8. PERFORMANCE CONTROL PROCESSES. Controlling Performancein Organizational Settings. Communicative Processes of Performance Control. Summary. Spotlight on Scholarship. 9. DECISION-MAKING PROCESSES. Models of the Decision-Making Processes. Descriptive Research on Organizational Decision Making. Small-Group Decision Making. Participation in Decision Making. Summary. Spotlight on Scholarship. 10. CONFLICT MANAGEMENT PROCESSES. Conceptualizing the Conflict Process. Managing Organizational Conflict. Influences on the Conflict Management Process. Summary. Spotlight on Scholarship. SECTION D: EMERGING PROCESSES. 11. STRESS AND SOCIAL SUPPORT PROCESSES. Basic Terminology and Distinctions. Communication as a Cause of Burnout. Communication and Coping with Burnout. Summary. Spotlight on Scholarship. 12. DIVERSITY MANAGEMENT PROCESSES. Women and Minorities in Today's Organizations. The Multicultural Organization. Summary. Spotlight on Scholarship.13. EXTERNAL COMMUNICATION PROCESSES. The Organizational Environment. External Communication Functions. Organizational Boundary-Spanners. Summary. Spotlight on Scholarship. 14. TECHNOLOGICAL PROCESSES. Types of Organizational Communication Technology. Theories of Communication Media Usage. Effects of Organizational Communication Technology. Summary. Spotlight on Scholarship.
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