Organizational Communication: Approaches and Processes / Edition 3

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"Miller first considers how issues in organizations have been investigated and conceptualized - giving you a balanced look at the diversity reflected in communication theory and research. Including a full range of historical and contemporary perspectives, she discusses classical, human relations, human resources, systems, cultural and critical approaches, clearly and impartially describing the strengths and weaknesses of each." In the second half of the book - the "processes" chapters - you'll learn how theoretical approaches are used to clarify decision making, diversity management, communication technology, conflict management, and other key processes. And since these issues occur at many levels of analysis, you'll examine each one as a communication process that impacts organizational life in many ways.
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Product Details

  • ISBN-13: 9780534561444
  • Publisher: Wadsworth
  • Publication date: 10/1/2002
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 360

Meet the Author

Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.

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Table of Contents

Ch. 1 The Challenge of Organizational Communication 1

Our Complicated World 2

Meeting These Challenges 9

Looking Ahead 13

Ch. 2 Classical Approaches 16

The Machine Metaphor 17

Henri Fayol's Theory of Classical Management 18

Max Weber's Theory of Bureaucracy 22

Frederick Taylor's Theory of Scientific Management 24

Communication in Classical Approaches 28

Classical Management in Organizations Today 30

Summary 32

Case Study The Creamy Creations Takeover 33

Ch. 3 Human Relations and Human Resources Approaches 35

The Human Relations Approach 36

The Human Resources Approach 43

Communication in Human Relations and Human Resources Organizations 50

Human Relations and Human Resources Organizations Today 51

Summary 54

Case Study Teamwork at the Marshall's Processing Plant 55

Ch. 4 Systems Approaches 57

The Systems Metaphor and Systems Concepts 58

Methods for Studying Organizational Systems 71

Summary 76

Case Study Sensemaking after the Acquisition 76

Ch. 5 Cultural Approaches 79

Prescriptive Views of Culture 80

Alternative Approaches to Culture 84

Schein's Model of Organizational Culture 88

Methods for Studying Organizational Culture 94

Summary 96

Case Study The Cultural Tale of Two Shuttles 97

Ch. 6 Critical Approaches 99

Critical Approaches 100

Two Critical Approaches in Communication 110

Research Methodology in the Critical Approach 116

Summary 118

Case Study Talking Turkey 118

Ch. 7 Assimilation Processes 120

Models of Organizational Socialization 121

Communication Processes during Assimilation 126

Summary 135

Case Study The Church Search 137

Ch. 8 Decision-Making Processes 139

Models of the Decision-MakingProcess 140

Small-Group Decision Making 143

Participation in Decision Making 143

Summary 154

Case Study Too Many Majors 156

Ch. 9 Conflict Management Processes 159

Conceptualizing the Conflict Process 160

Managing Organizational Conflict 162

Factors Influencing the Conflict Management Process 169

Summary 175

Case Study The Problem with Teamwork 176

Ch. 10 Organizational Change and Leadership Processes 179

Organizational Change Processes 180

Organizational Leadership 187

Summary 192

Case Study Leading Nurses through Hospital Change 195

Ch. 11 Processes of Emotion in the Workplace 197

Emotion in the Workplace 198

Stress, Burnout, and Social Support in the Workplace 204

Summary 213

Case Study Inexplicable Events 214

Ch. 12 Organizational Diversity Processes 217

Women and Minorities in Today's Organizations 218

The Multicultural Organization 224

Summary 233

Case Study Perspectives on Encouraging Cultural Diversity 235

Ch. 13 Technological Processes 237

Types of Organizational Communication Technology 238

Theories of Communication Media Usage 242

Effects of Organizational Communication Technology 247

Summary 252

Case Study High-Tech Gardening 254

Ch. 14 The Changing Landscape of Organizations 257

Communication in the Global Workplace 258

Communication in an Era of Shifting Identity 263

Communication in a Service Economy 266

Summary 271

Case Study Charting the Changing Nature of Work 272

References 275

Name Index 297

Subject Index 304

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