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Organizational Communication: Approaches and Processes / Edition 2
     

Organizational Communication: Approaches and Processes / Edition 2

by Katherine Miller
 

ISBN-10: 0534522270

ISBN-13: 9780534522278

Pub. Date: 07/28/1998

Publisher: Cengage Learning

Miller’s text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that is accessible to undergraduates.

Overview

Miller’s text presents organizational communication from both a communication and managerial perspective. Her writing style and consistent use of examples and case studies results in a text that is accessible to undergraduates.

Product Details

ISBN-13:
9780534522278
Publisher:
Cengage Learning
Publication date:
07/28/1998
Edition description:
Older Edition
Pages:
333
Product dimensions:
7.87(w) x 9.84(h) x (d)

Table of Contents

SECTION A: FOUNDING APPROACHES 1. CLASSICAL APPROACHES. The Machine Metaphor of Organizing. Henri Fayol's Theory of Classical Management. Max Weber's Theory of Bureaucracy. Frederick Taylor's Theory of Scientific Management. Communication in Classical Approaches. Spotlight on Scholarship. Classical Management in Organizations Today. Summary. 2. HUMAN RELATIONS APPROACHES. From Classical Theory to Human Relations: The Hawthorne Studies. Theories of the Human Relations Movement. Communication in Human Relations Approaches. Spotlight on Scholarship. The Human Relations Approach in Organizations Today. Summary. 3. HUMAN RESOURCES APPROACHES. Impetus for the Human Resources Approach. Founding Theories of the Human Resources Approach. Communication in Human Resources Organizations. Human Resources Organizations Today: Team Management. Spotlight on Scholarship. Summary. SECTION B: CONTEMPORARY APPROACHES. 4. SYSTEMS APPROACHES. The Systems Metaphor and Systems Concepts. Spotlight on Scholarship. Two Systems Theories. Methods for Studying Organizational Systems. Summary. 5. CULTURAL APPROACHES. Perspective Views of Culture. Descriptive Approaches to Culture. Schein's Model of Organizational Culture. Methods for Studying Organizational Culture. Summary. Spotlight of Scholarship. 6. CRITICAL APPROACHES. Critical Approaches. Two Critical Approaches in Communication. Spotlight on Scholarship. Research Methodology in the Critical Approach. Summary. SECTION C: ENDURING PROCESSES. 7. SOCIALIZATION PROCESSES. Models of Organizational Socialization. Communication Processes During Socialization. Spotlight on Scholarship. Summary. 8. PERFORMANCE CONTROL PROCESSES. Controlling Performancein Organizational Settings. Communicative Processes of Performance Control. Summary. Spotlight on Scholarship. 9. DECISION-MAKING PROCESSES. Models of the Decision-Making Processes. Descriptive Research on Organizational Decision Making. Small-Group Decision Making. Participation in Decision Making. Summary. Spotlight on Scholarship. 10. CONFLICT MANAGEMENT PROCESSES. Conceptualizing the Conflict Process. Managing Organizational Conflict. Influences on the Conflict Management Process. Summary. Spotlight on Scholarship. SECTION D: EMERGING PROCESSES. 11. STRESS AND SOCIAL SUPPORT PROCESSES. Basic Terminology and Distinctions. Communication as a Cause of Burnout. Communication and Coping with Burnout. Summary. Spotlight on Scholarship. 12. DIVERSITY MANAGEMENT PROCESSES. Women and Minorities in Today's Organizations. The Multicultural Organization. Summary. Spotlight on Scholarship.13. EXTERNAL COMMUNICATION PROCESSES. The Organizational Environment. External Communication Functions. Organizational Boundary-Spanners. Summary. Spotlight on Scholarship. 14. TECHNOLOGICAL PROCESSES. Types of Organizational Communication Technology. Theories of Communication Media Usage. Effects of Organizational Communication Technology. Summary. Spotlight on Scholarship.

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