Organizational Communication

Overview

The field of organizational communication has mushroomed in the past three decades. Originally viewed as a spin-off from management and organizational psychology, organizational communication is now a major area of research, education, and practice.

Studies in organizational communication focus on the messages, meanings, patterns of communication, discourse, and symbols as they aid in defining the nature of organizations. In effect, organizational communication scholars study ...

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Overview

The field of organizational communication has mushroomed in the past three decades. Originally viewed as a spin-off from management and organizational psychology, organizational communication is now a major area of research, education, and practice.

Studies in organizational communication focus on the messages, meanings, patterns of communication, discourse, and symbols as they aid in defining the nature of organizations. In effect, organizational communication scholars study the dynamic interplay between communication processes and human organizing.

This volume assembles in one collection the major works that form the building blocks of organizational communication studies. It chronicles the development of the field through articles that were influential in setting agendas and charting the course of research. Focusing on both mainstream and innovative topics, these volumes contain major works that cross five main arenas of the field, divided as follows:

Volume 1: History and Theoretical Perspectives— covering articles that review the history of the field and formative studies on communication systems;

Volume 2: Communication Patterns, Structures, and Images -featuring articles that center on communication networks, media, technology, and organizational images;

Volume 3: Relational and Identity Issues-focusing on communication studies of leadership, socialization, identity, and organizational change;

Volume 4: Participation, Power, and Gender-centering on issues of democracy, control, resistance, and diversity; and

Volume 5: Cultures, Globalization, and Discourse-including studies of communication and culture, discourse, and emotions.

No other collection contains such classic and field defining works that represent the central currents of the field. This set is an essential reference volume for students, researchers and scholars in organizational communication, management, organizational sociology, administration, and organizational behavior.

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Product Details

Meet the Author

Linda L. Putnam joined the Department of Communication at Santa Barbara in August 2007 after serving as a Regent’s Professor and as the George T. and Gladys H. Abell Professor of Communication at Texas A&M University. At Texas A&M, she was also Department Head (1993-1998) and Director of the Program on Conflict and Dispute Resolution in the Bush School of Government and Public Service (1998-2003). Prior to her appointment at Texas A&M, Dr. Putnam was a faculty member in the Department of Communication at Purdue University (1977-1993). She received her Ph.D. in Communication from the University of Minnesota in 1977 and her M.A. from the University of Wisconsin in 1968. Her research focuses on negotiation and conflict management in organizations, discourse studies in organizations, and gender and negotiation. Her early research centered on communication strategies and tactics in teacher’s bargaining. Using a discourse lens, this early work also examined arguments, narratives, and rituals in labor negotiations. Her research on gender applied a feminist lens to rethinking organizational theories and traditional bargaining and her discourse work in organizations highlighted the contradictions and dialectics that emerged in formal negotiations and organizational communication.

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Table of Contents

Volume One: History and Theoretical Perspectives PART ONE: HISTORY AND OVERVIEWS OF THE FIELD Stumbling toward Identity - W Charles Redding The Emergence of Organizational Communication as a Field of Study Organizational Communication - Linda Putnam and George Cheney Historical Development and Future Directions Metaphors of Communication and Organization - Linda Putnam, Nelson Phillips and Pamela Chapman Organizational Communication Research - James Taylor et al Key Moments, Central Concerns and Future Challenges Disciplining Organizational Communication Studies - Dennis Mumby and Cynthia Stohl PART TWO: PERSPECTIVES AND THEORETICAL APPROACHES Managerial and Organizational Communication in Terms of the Conduit Metaphor - Stephen Axley Social Collectives as Communication - Leonard Hawes Perspectives on Organizational Behavior The Interpretive Perspective - Linda Putnam An Alternative to Functionalism Describing Differences in Approaches to Organization Science - Stanley Deetz Rethinking Burrell and Morgan and Their Legacy Structuration Theory as an Ontology for Communication Research - Stephen Banks and Patricia Riley The Communicational Basis of Organization - James Taylor et al Between the Conversation and the Text PART THREE: COMMUNICATION CLIMATES AND SYSTEMS Management Qua Communication in Rocket Research and Development - Phillip Tomkpkins Communication and Organizational Climates - Marshall Scott Poole Review, Critique and a New Perspective A Turn of the Wheel - Marshall Scott Poole The Case for a Renewal of Systems Inquiry in Organizational Communication Research Self-Organizing Systems Research in the Social Sciences - Noshir Contractor Reconciling the Metaphors and the Models Volume Two: Communication Patterns, Networks, and Structures PART ONE: COMMUNICATION NETWORKS Involvement in Communication Networks as a Predictor of Organizational Commitment - Eric Eisenberg, Peter Monge and Katherine Miller Communicating about Innovation in Networks of Three US Organizations - Terrence Albrecht and Vickie Ropp European Managers' Interpretations of Participation - Cynthia Stohl A Semantic Network Analysis When the Links Become Chains - Eileen Ray Considering Dysfunctions of Supportive Communication in the Workplace Perceived Networks, Activity Foci and Observable Communication in Social Collectives - Steven Corman and Craig Scott PART TWO: MEDIA AND COMMUNICATION TECHNOLOGY Section One: Communication Technology in Organizations Organizational Information Requirements, Media Richness and Structural Design - Richard Daft and Robert Lengel Computer-Mediated Communication and Organizational Innovation - Ronald Rice Social Construction of Communication Technology - Janet Fulk Interpersonal Effects in Computer-Mediated Interaction - Joseph Walther A Relational Perspective Section Two: Structuration, Media Genres and Group Decision Support Systems Formal Structure and Organizational Communication - Robert Mc Phee Group Decision Support Systems and Group Communication - Marshall Scott Poole et al A Comparison of Decision-Making in Computer-Supported and Nonsupported Groups Capturing the Complexity in Advanced Technology Use - Geraldine De Sanctis and Marshall Scott Poole Adaptive Structuration Theory Theoretical Frameworks for the Study of Structuring Processes in Group Decision Support Systems - Noshir Contractor and David Seibold Adaptive Structuration Theory and Self-Organizing Systems Theory Genre Repertoire - Wanda Orlikowski and Jo Anne Yates The Structuring of Communicative Practices in Organizations Volume Three: Relational and Identity Issues PART ONE: LEADERSHIP, SUPERIOR-SUBORDINATE COMMUNICATION Superior-Subordinate Communication - Fredric Jablin The State of the Art Social Structure in Leader-Member Interaction - Gail Fairhurst and Teresa Chandler Achieving Communication Goals in Superior-Subordinate Relationships - Vincent Waldron The Multi-functionality of Upward Maintenance Tactics The Leader-Member Exchange Patterns of Women Leaders in Industry - Gail Fairhurst A Discourse Analysis PART TWO: ORGANIZATIONAL SOCIALIZATION Surprise and Sense Making - Meryl Louis What Newcomers Experience in Entering Unfamiliar Organizational Settings The Role of Memorable Messages in the Process of Organizational Socialization - Cynthia Stohl Socialization Turning Points - Connie Bullis and Betsy Bach An Examination of Change in Organizational Identification Information-Seeking During Organizational Entry - Vernon Miller and Fredric Jablin Influences, Tactics and a Model of the Process Communication and Uncertainty Reduction During Job Transfers - Michael Kramer Leaving and Joining Processes Feminist Standpoint Theory - Brenda Allen A Black Woman's (Re)View of Organizational Socialization PART THREE: ORGANIZATIONAL IDENTITY, IDENTIFICATION AND IDENTITIES The Rhetoric of Identification and the Study of Organizational Communication - George Cheney On the Various and Changing Meanings of Organizational Membership - George Cheney A Field Study of Organizational Identification The Forest Ranger Revisited - Connie Bullis and Philip Tompkins A Study of Control Practices and Identification Development of a Structural Model of Identification in the Organization - Craig Scott, Steve Corman and George Cheney Organizational Identity and Space of Action - Maija Holmer-Nadesan Volume Four: Participation, Power and Gender PART ONE: GROUPS, PARTICIPATION, AND ORGANIZATIONAL DEMOCRACY Participation, Satisfaction and Productivity - Katherine Miller and Peter Monge A Meta-Analytic Review Democracy in the Workplace - George Cheney Theory and Practice from the Perspective of Communication Participatory Processes/

oxical Practices - Cynthia Stohl and George Cheney Communication and the Dilemmas of Organizational Democracy Bona Fide Groups - Linda Putnam and Cynthia Stohl A Reconceptualization of Groups in Context Organized Dissonance - Karen Ashcraft Feminist Bureaucracy as a Hybrid Form PART TWO: POWER, ORGANIZATIONAL CONTROL, AND RESISTANCE Communication and Unobtrusive Control in Contemporary Organizations - Phillip Tompkins and George Cheney Tightening the Iron Cage - James Barker Concertive Control in Self-Managing Teams Ideological Positioning in Organizational Change - Lisa Howard and Patricia Geist The Dialectic of Control in a Merging Organization PART THREE: GENDER, DIVERSITY AND MULTIPLE VOICES IN ORGANIZATIONS Feminism, Postmodernism and Organizational Communication Studies - Dennis Mumby A Critical Reading Gaining a Voice - Patrice Buzzanell Feminist Organizational Communication Theorizing Disciplined Bodies - Angela Trethewey Women's Embodied Identities at Work
"The Policy Exists, But You Can't Really Use It" - Erica Kirby and Kathleen Krone Communication and the Structuration of Work-Family Policies The Racial Foundation of Organizational Communication - Karen Ashcraft and Brenda Allen Volume Five: Cultures, Globalization and Discourse PART ONE: INTERPRETIVE AND CRITICAL VIEWS OF SYMBOLS AND CULTURES Section One: Organizational Culture and Narratives Organizational Communication as Cultural Performance - Michael Pacanowsky and Nick Trujillo-O'Donnell The Storytelling Organization - David Boje A Study of Story Performance in an Office-Supply Firm Lists and Stories as Organizational Communication - Larry Browning Jamming - Eric Eisenberg Transcendence Through Organizing Conflict at Disneyland - Ruth Smith and Eric Eisenberg A Root-Metaphor Analysis The Use of Framing Devices to Sequester Organizational Narratives - Ruth Clair Hegemony and Harassment The Political Function of Narrative in Organizations - Dennis Mumby Section Two: Globalizing Organizational Communication Research International Organizing and Organizational Communication - Cynthia Stohl Communication Structures and Processes in Globalization - Peter Monge Dialectic of Control and Emancipation in Organizing for Social Change - Michael Papa, Mohammed Auwal and Arrind Singhal A Multitheoretic Study of the Grameen Bank in Bangladesh PART TWO: DISCOURSE AND LANGUAGE IN ORGANIZATIONS Section One: Discourse and Language Analysis Ambiguity as a Strategy in Organizational Communication - Eric Eisenberg Echoes of the Vision - Gail Fairhurst When the Rest of the Organization Talks Total Quality Organization as an Effect of Mediation - Francis Cooren and James Taylor Redefining the Link Between Organization and Communication Organizations as Discursive Constructions - Gail Fairhurst and Linda Putnam Section Two: Contradictions, Dialectics, and Irony Contradictions and Paradoxes in Organizations - Linda Putnam The Politics of Emotion - Dennis Mumby and Linda Putnam A Feminist Reading of Bounded Rationality Power and Discourse in Organizational Studies - Dennis Mumby and Cynthia Stohl Absence and Dialectic of Control Resistance, Identity and Empowerment - Angela Trethewey A Postmodern Feminist Analysis of Clients in a Human Service Organization

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