Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Overview

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it ...

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Overview

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.

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Editorial Reviews

Booknews
A guide for managers and administrators of public agencies to understanding both the overt and covert parts of performance measurement systems, and using them to improve their performance rather than merely to decorate a budget request. Discusses promises and obstacles of implementing performance measurement in the US, service efforts and accomplishment reporting, the contexts in which it must function, and perspectives from European and Asian countries. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780899309583
  • Publisher: Greenwood Publishing Group, Incorporated
  • Publication date: 3/30/1996
  • Pages: 368
  • Lexile: 1470L (what's this?)
  • Product dimensions: 6.20 (w) x 9.10 (h) x 1.30 (d)

Meet the Author

ARIE HALACHMI is Professor of Public Management at the Institute of Government at Tennessee State University, and is affiliated with the Netherlands Institute of Government and the University of Twente.

GEERT BOUCKAERT is Professor at the Public Management Centre of the Katholieke Universiteit Leuven, in Leuven, Belgium.

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Table of Contents

Foreword
Introduction: Halachmi, Arie and Bouckaert, Geert: Performance Appraisal and Rubik's Cube 1
1 Positioning Performance Measurement for the Twenty-First Century 11
2 Redeeming the Promise of Performance Measurement: Issues and Obstacles for Governments in the United States 51
3 Promises and Possible Pitfalls on the Way to SEA Reporting 77
4 Implementing Service Efforts and Accomplishments Reporting: The Portland Experience 101
5 Institutionalizing SEA Reporting across the Budget 115
6 Integrating Performance Measurement and Budgeting 127
7 The Political Economy of Performance Measurement 145
8 Annual Performance Accounting and Auditing: Is It Possible? 167
9 Productivity in Professional Services: To Measure or Not to Measure 187
10 Local Government Standards via Professional Associations: How Useful Are They for Gauging Performance? 201
11 Measurement of Public Sector Performance: Some European Perspectives 223
12 Performance Indicators: The British Experience 239
13 The Authority's Performance - A Practical Assessment 275
14 Experiences with Performance Measurement in the Central Government: The Case of the Netherlands 309
15 Performance Monitoring in Taiwan: Issues and Observations 319
Index 329
About the Editors 343
About the Contributors 345
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