Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

Organizational Performance and Measurement in the Public Sector: Toward Service, Effort and Accomplishment Reporting

by Geert Bouckaert, Arie Halachmi
     
 

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and

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Overview

Legislative initiative, in response to public demands for more accountability, require public agencies at all levels of government to measure organizational performance and to report on service efforts and accomplishments (SEA). What considerations should managers use in developing performance measurement protocols? What is the experience to date in the U.S. and abroad? This collection of original articles does not represent a consensus about the one best way for developing an SEA reporting system. Rather, it aims to put performance measurement in perspective by relating it to the budgeting, auditing, and policy making processes. Towards that end, the issues managers need to consider are examined in a critical way and from various points of view.

This book addresses the issues involved in developing Service Effort and Accomplishment (SEA) reports from various points of view. It addresses the context of SEA reporting and relates performance measurement to the budgeting process, auditing process, and policy making. It provides examples of successful performance measurement protocols from the U.S. and abroad.

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Editorial Reviews

Booknews
A guide for managers and administrators of public agencies to understanding both the overt and covert parts of performance measurement systems, and using them to improve their performance rather than merely to decorate a budget request. Discusses promises and obstacles of implementing performance measurement in the US, service efforts and accomplishment reporting, the contexts in which it must function, and perspectives from European and Asian countries. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780899309583
Publisher:
ABC-CLIO, Incorporated
Publication date:
03/30/1996
Pages:
368
Product dimensions:
6.20(w) x 9.10(h) x 1.30(d)
Lexile:
1470L (what's this?)

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