Organizational Report Cards

Organizational Report Cards

by William T. Gormley Jr., David L. Weimer
     
 

ISBN-10: 067464350X

ISBN-13: 9780674643505

Pub. Date: 03/28/1999

Publisher: Harvard University Press

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as

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Overview

In recent years, consumers, professional organizations, government officials, and third-party payers have become increasingly concerned about how to assess the quality of the services provided by organizations in both the private and the public sectors. One new approach is the organizational report card, which compares the performance of organizations such as public schools, colleges, hospitals, and HMOs.

This book offers the first comprehensive study of such instruments. It discusses the circumstances under which they are desirable alternatives to other policy instruments, such as regulation; how they should be designed; who is likely to use them and for what purpose; and what role, if any, government should have in their creation. Informed by cases drawn from education, health, and other policy areas, this book develops a conceptual framework for analyzing these issues. It explores the tradeoffs in measuring performance, the methods of communicating results effectively to mass and elite audiences, and the ways in which organizations respond to the data gathered..

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Product Details

ISBN-13:
9780674643505
Publisher:
Harvard University Press
Publication date:
03/28/1999
Edition description:
New Edition
Pages:
288
Product dimensions:
6.40(w) x 9.57(h) x 1.05(d)

Table of Contents

1Introduction1
2Report Cards As Policy Instruments20
3The Politics of Report Cards39
4Assessing Organizational Performance60
5Audiences and Their Demands94
6Organizational Responses123
7Public and Private Roles in Report Card Design164
8Conclusion197
Selected Guide to Organizational Report Cards235
References239
Index265

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