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Organizational Surveys

Overview

Surveys conducted within organizations have become an important aspect of human resource management and organizational functioning. This new book by Frank Smith—a leader in this field—offers a unique perspective on organizational surveys. It emphasizes the experience of developing, carrying out, and interpreting surveys on a wider variety of organizational issues in a very diverse set of organizations.

The book is intended to acquaint ...
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Overview

Surveys conducted within organizations have become an important aspect of human resource management and organizational functioning. This new book by Frank Smith—a leader in this field—offers a unique perspective on organizational surveys. It emphasizes the experience of developing, carrying out, and interpreting surveys on a wider variety of organizational issues in a very diverse set of organizations.

The book is intended to acquaint managers, students, and potential survey users with a broad understanding of the kind of information surveys can provide and how they have been applied in a wide variety of organizational settings. Through many examples, the book emphasizes the close and necessary link between the continual development of a survey program and the parallel body of research in organizational behavior.

This book will be of interest to survey practitioners, students, and instructors in human resource management and organizational behavior, and anyone looking for first-hand examples or survey approaches and the links to research and psychometric theory.
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Product Details

Table of Contents

Series Foreword
Foreword
Preface
Ch. 1 Functions of Organizational Survey Programs 3
Ch. 2 Stages of Survey Program Development 11
Ch. 3 Survey Tools 21
Ch. 4 Survey Pitfalls and Managerial Questions 35
Ch. 5 Employee Attitudes and Customer Satisfaction 57
Ch. 6 Employee Attitudes and Attendance 62
Ch. 7 Organizational Commitment and Turnover 67
Ch. 8 Work Attitudes and Unionization Activity 75
Ch. 9 Improving Supervisory Recruitment: A 6-Year Study of an Organizational Intervention in a Coal Mine Operation 83
Ch. 10 Identifying Disparate Needs of Scientists in a Research Institute 95
Ch. 11 Improving Organizational Communication in a School of Nursing 105
Ch. 12 Realigning Departmental Practices With Company Policies: A Survey of a Corporate Advertising Agency 116
Ch. 13 Effecting Managerial Change: An 11-year Managerial Survey Project 136
Ch. 14 Influence of Surveys in Initiating Top Management Action 152
Ch. 15 Contrasting Use of Surveys in Organizational Development: A 19-Year Project in Two Ski Resorts 161
Ch. 16 Diagnosing Organizational Unrest: A Study in a Television and Radio Station 185
Ch. 17 Employee Attitudes Toward Health, Safety, and Environmental Issues: A Decade of Surveys 192
Ch. 18 Survey Prediction of Worker Reactions to Organizational Changes 201
Ch. 19 Use of a Survey in Determining CEO Succession 211
Ch. 20 A Survey-Driven Supervisory Training Exercise 220
Ch. 21 A Survey's Role in a Federal Court Case 229
App. A Technical Documentation: Steps in the Development of the Index of Organizational Reactions (IOR) Questionnaire 240
App. B A Guide to Nondirective Interviewing 243
App. C An Evening With Leonardo 257
References 263
Author Index 269
Subject Index 273
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