Organizational Trust: A Cultural Perspective

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The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.
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Editorial Reviews

From the Publisher
“The volume succeeds far more than most culture books because trust is such rich terrain for exploring cross-, inter- and multicultural dynamics…The book succeeds in analyzing cross-cultural differences and breaks new ground in identifying pitfalls and pathways in intercultural trust.”
– Michael W. Morris, Columbia University – Graduate School of Business, Administrative Science Quarterly

“Organizational Trust pursues the resolution of a contemporary conundrum, the cross-cultural differences in the bases of trust among the diverse workforces of our global economy. This cutting-edge compendium is rich in up-to-date research and theory regarding the working of trust around the world. Highly recommended.”
Denise M. Rousseau, H.J. Heinz II University Professor, Carnegie Mellon University

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Product Details

Meet the Author

Mark N. K. Saunders is Professor in Business Research Methods in the School of Management, University of Surrey.

Denise Skinner is Associate Dean (Applied Research) and Professor of Human Resource Management in the Faculty of Business, Environment and Society, Coventry University.

Graham Dietz is Lecturer in Human Resource Management at Durham Business School, Durham University.

Nicole Gillespie is Associate Professor of Organisational Behaviour at Warwick Business School, University of Warwick.

Roy J. Lewicki is Irving Abramowitz Memorial Professor of Business Ethics and Professor of Management and Human Resources at the Max M. Fisher College of Business, The Ohio State University.

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Table of Contents

List of figures

List of tables

Notes on editors

Notes on contributors


Editors' acknowledgements

Part I The conceptual challenge of researching trust across different ácultural spheres' 1

1 Unravelling the complexities of trust and culture Georgia T. Chao Chao, Georgia T. 3

2 Trust differences across national-societal cultures: much to do, or much ado about nothing? Nicole Gillespie Gillespie, Nicole 42

3 Towards a context-sensitive approach to researching trust in inter-organizational relationships Reinhard Bachmann Bachmann, Reinhard 87

4 Making sense of trust across cultural contexts Ina Ehnert Ehnert, Ina 107

Part II Trust across different ácultural spheres': inter-organizational studies 127

5 Examining the relationship between trust and culture in the consultant-client relationship Joanne Roberts Roberts, Joanne 129

6 Checking, not trusting: trust, distrust and cultural experience in the auditing profession Jacob M. Rose Rose, Jacob M. 156

7 Trust barriers in cross-cultural negotiations: a social psychological analysis Roderick M. Kramer Kramer, Roderick M. 182

8 Trust development in German-Ukrainian business relationships: dealing with cultural differences in an uncertain institutional context Florian Stache Stache, Florian 205

9 Culture and trust in contractual relationships: a French-Lebanese cooperation Hela Yousfi Yousfi, Hela 227

10 Evolving institutions of trust: personalized and institutional bases of trust in Nigerian and Ghanaian food trading Gina Porter Porter, Gina 255

Part II Trust across different ácultural spheres': intra-organizational studies 279

11 The role of trust in international cooperation in crisis areas: a comparison of German and US-American NGO partnership strategies Ulrike Schwegler Schwegler, Ulrike 281

12 Antecedents of supervisor trust in collectivist cultures: evidence from Turkey and China Hwee Hoon Tan Tan, Hwee Hoon 311

13 Trust in turbulent times: organizational change and the consequences for intra-organizational trust Clare Kelliher Kelliher, Clare 336

14 The implications of language boundaries on the development of trust in international management teams Jane Kassis Henderson Henderson, Jane Kassis 358

15 The dynamics of trust across cultures in family firms Isabelle Mari Mari, Isabelle 383

Part IV Conclusions and ways forward 405

16 Emerging themes, implications for practice, and directions for research Roy J. Lewicki Lewicki, Roy J. 407

Index 424

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