Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes by Ronald E. Rice, Stephen D. Cooper | | Hardcover | Barnes & Noble
Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes

Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes

by Ronald E. Rice, Stephen D. Cooper
     
 

ISBN-10: 0521768640

ISBN-13: 9780521768641

Pub. Date: 10/07/2010

Publisher: Cambridge University Press

Everyone working in organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. In such cases it is normal for people to find ways of completing their work in such a way that they can get around, or just simply avoid, the procedure or system that has caused the problem. This is

Overview

Everyone working in organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. In such cases it is normal for people to find ways of completing their work in such a way that they can get around, or just simply avoid, the procedure or system that has caused the problem. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. Using a wide range of case studies and interdisciplinary research, this book gives researchers and practitioners invaluable information on the nature of this pervasive organizational phenomenon and shows how they can be dealt with in order to improve organizational performance.

Product Details

ISBN-13:
9780521768641
Publisher:
Cambridge University Press
Publication date:
10/07/2010
Pages:
400
Product dimensions:
5.90(w) x 9.00(h) x 1.10(d)

Table of Contents

List of figures; List of tables; Preface; Acknowledgements; 1. Crazy systems, Kafka circuits and unusual routines; 2. Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems; 3. Getting personal - unusual routines at the customer service interface; 4. A multi-theoretical foundation for understanding unusual routines; 5. A detailed case study of unusual routines; 6. Summary and discussion of the case study results; 7. Individual and organizational challenges to feedback; 8. A multi-level and cross-disciplinary summary of concepts related to unusual routines; 9. Recommendations for resolving and mitigating unusual routines and related phenomena; 10. summary and a tentative integrated model of unusual routines; References; Index.

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