Out of the Crisis / Edition 1

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"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."According to W.

Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis,originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.previously published by MIT-CAES

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Product Details

  • ISBN-13: 9780262541152
  • Publisher: MIT Press
  • Publication date: 8/11/2000
  • Edition description: Reprint
  • Edition number: 1
  • Pages: 523
  • Sales rank: 206,613
  • Product dimensions: 5.50 (w) x 8.40 (h) x 1.30 (d)

Table of Contents

About the Author
1 Chain Reaction: Quality, Productivity, Lower Costs, Capture the Market 1
2 Principles for Transformation of Western Management 18
3 Diseases and Obstacles 97
4 When? How Long? 149
5 Questions to Help Managers 156
6 Quality and the Consumer 167
7 Quality and Productivity in Service Organizations 183
8 Some New Principles of Training and Leadership 248
9 Operational Definitions, Conformance, Performance 276
10 Standards and Regulations 297
11 Common Causes and Special Causes of Improvement, Stable System 309
12 More Examples of Improvement Downstream 371
13 Some Disappointments in Great Ideas 388
14 Two Reports to Management 397
15 Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product 407
16 Organization for Improvement of Quality and Productivity 465
17 Some Illustrations for Improvement of Living 475
18 Appendix: Transformation in Japan 486
Index 493
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Customer Reviews

Average Rating 5
( 4 )
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  • Anonymous

    Posted June 5, 2005

    The American who gave Japan its Quality

    This book is a true masterpiece written by one of America's under-rated heroes. Dr. Demming was an engineer who led Japan to become the powerhouse that it is in today's world economy. He established certain management techniques and he preached certain attitudes that should be adopted to the work place in order to reach the sort of success that he helped companies such as Honda and Toyota reach today. Dr. Demming strongly believed that only those companies that focused their entire attention on quality would succeed in today¿s world. He does not believe that a company should set financial profit ahead of quality. If a company puts their energy and resources into establishing very high quality products, the financial benefits will make its way towards that company. Several decades ago, Toyota was focused on producing low cost cars in hope of attracting a large portion of market sales. When they decided to focus more on quality than price their market sales soared. Dr.Demming does not only preach about quality but he also gives the readers tools that can be used in the work place to help and achieve the desired level of quality. Certain tools such as inspection methods, training, supplier relationships, and process control are all detailed in this great book. Even though sometimes the thought process of Dr. Demming might be hard to follow, the lessons learnt in this book are priceless and this book should be in the top drawer of every manager¿s desk.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 25, 2003

    Packed with Knowledge!

    W. Edward Deming could be called the Mozart of quality control, the Shakespeare of business consulting, the Michelangelo of management science. Deming is the sine qua non of modern business thought ¿ the ¿without which not.¿ Perhaps more than any other thinker, he engineered the rise of Japanese competitiveness in the consumer goods sector, thereby giving a major prod to globalization. Perhaps his only failure was not envisioning the Big Brother extremes to which some would later push his ideas of ¿consistency of purpose¿ (for example, continuous quality improvement). Then again, prophets are plagued by their own disciples. Deming passes the test of time with flying colors. In this reprint of his 1986 classic, his eloquent arguments for single-supplier sourcing and leadership rather than supervision, and against production quotas and the absurd practice of MBWA (management by walking around), ring as true today as ever. We from getAbstract believe that classics should be revisited often, and highly recommends Deming¿s seminal work to thoughtful people in business at all levels.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 12, 2012

    Excellent, difficult

    Wish my manager would read this. Great book though hard going in spots, especially the math. Not light reading.

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  • Anonymous

    Posted September 4, 2013

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