Out of the Crisis

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This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques of quality control, and is widely recognised by the Japanese for his work in helping them achieve their enviable reputation for high quality goods. The book provides a full account of the author's fresh thinking on the primacy of improving...

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Very Good ? in Very Good Dust Wrapper. Top edge of the text block tanned. Black boards with Gilt titling to the Spine. 8?" x 5?". [XIII] 507pp. Index. [From the cover: ?This book ... examines two of the central issues facing industry ? how to increase productivity without sacrificing quality, and how to capture markets from competitors. It is a practical book, with abundant illustrations, written for managers ? whether in the manufacturing or service sectors. Dr Deming has a worldwide reputation for his work in establishing statistical process control techniques for quality as the route to competitive success in the new economic age. His involvement with Japanese managers is widely accepted as having contributed to their enviable reputation for quality manufactured goods. <br><br>The book provides a full account of Deming?s thinking on the primacy of management?s role in improving quality and productivity. He demonstrates what managers do wrong and how costs, dependability and quality can and must be improved. This is not just another manual of techniques; Deming provides a new theory of management which gets to the roots of the problems of industrial competitiveness which face managers today..? ] Read more Show Less

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Out of the Crisis

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Overview

This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques of quality control, and is widely recognised by the Japanese for his work in helping them achieve their enviable reputation for high quality goods. The book provides a full account of the author's fresh thinking on the primacy of improving quality, productivity, and competitive position, and of the key role of management in that achievement. It is not another manual of techniques, however - the emphasis throughout is to provide a better understanding of the causes of the distinct problems of industry in the United States, Britain, and elsewhere and how these problems can be resolved.

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Product Details

  • ISBN-13: 9780521305532
  • Publisher: Cambridge University Press
  • Publication date: 5/19/1988
  • Edition description: REV
  • Edition number: 2
  • Pages: 528
  • Product dimensions: 5.98 (w) x 8.98 (h) x 1.38 (d)

Customer Reviews

Average Rating 5
( 4 )
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Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted June 5, 2005

    The American who gave Japan its Quality

    This book is a true masterpiece written by one of America's under-rated heroes. Dr. Demming was an engineer who led Japan to become the powerhouse that it is in today's world economy. He established certain management techniques and he preached certain attitudes that should be adopted to the work place in order to reach the sort of success that he helped companies such as Honda and Toyota reach today. Dr. Demming strongly believed that only those companies that focused their entire attention on quality would succeed in today¿s world. He does not believe that a company should set financial profit ahead of quality. If a company puts their energy and resources into establishing very high quality products, the financial benefits will make its way towards that company. Several decades ago, Toyota was focused on producing low cost cars in hope of attracting a large portion of market sales. When they decided to focus more on quality than price their market sales soared. Dr.Demming does not only preach about quality but he also gives the readers tools that can be used in the work place to help and achieve the desired level of quality. Certain tools such as inspection methods, training, supplier relationships, and process control are all detailed in this great book. Even though sometimes the thought process of Dr. Demming might be hard to follow, the lessons learnt in this book are priceless and this book should be in the top drawer of every manager¿s desk.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 25, 2003

    Packed with Knowledge!

    W. Edward Deming could be called the Mozart of quality control, the Shakespeare of business consulting, the Michelangelo of management science. Deming is the sine qua non of modern business thought ¿ the ¿without which not.¿ Perhaps more than any other thinker, he engineered the rise of Japanese competitiveness in the consumer goods sector, thereby giving a major prod to globalization. Perhaps his only failure was not envisioning the Big Brother extremes to which some would later push his ideas of ¿consistency of purpose¿ (for example, continuous quality improvement). Then again, prophets are plagued by their own disciples. Deming passes the test of time with flying colors. In this reprint of his 1986 classic, his eloquent arguments for single-supplier sourcing and leadership rather than supervision, and against production quotas and the absurd practice of MBWA (management by walking around), ring as true today as ever. We from getAbstract believe that classics should be revisited often, and highly recommends Deming¿s seminal work to thoughtful people in business at all levels.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted February 12, 2012

    Excellent, difficult

    Wish my manager would read this. Great book though hard going in spots, especially the math. Not light reading.

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  • Anonymous

    Posted September 4, 2013

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