PETER HERNON is Professor, Simmons College Graduate School of Library and Information Science, Boston. He is co-editor of Library & Information Science Research, founding editor of Government Information Quarterly, past editor of The Journal of Academic Librarianship, and an internationally acclaimed author of numerous books.
ROBERT E. DUGAN is Library Director, Mildred F. Sawyer Library, Suffolk University, Boston. During a 30-year career in librarianship, he has been a reference librarian, director of public libraries, head of statewide library development, a state librarian, an associate university librarian, and college library director. He has co-authored six books and more than 50 articles on topics such as information policy, technology, outcomes assessment, and library management and operations.