Table of Contents
Acknowledgements
Introduction: The Changing Face of Technical Communication in the Global Outsourcing Economy
Carlos Evia
PART I: Outsourcing Practices by Region
CHAPTER 1 Technical Communication and IT Oursourcing in India— Past, Present, and Future
Prashant Natarajan and Makarand Pandit
CHAPTER 2 Defining Technical Communication in the United States and India: A Contrastive Analysis of Established Curricula and Desired Abilities
Carlos Evia
CHAPTER 3 Africa Goes for Outsourcing
Michael Jarvis Kwadzo Bokor
CHAPTER 4 Outsourcing of Technical Communication Tasks from German-Speaking Contexts
Petra Drewer and Charlotte Kaempf
CHAPTER 5 Approaching Outsourcing in Rhetoric and Professional Communication: Lessons from U.S.-Owned Maquilas in Mexico
Barry Thatcher and Victoriano Garza-Almanza
PART II: Management and Cross-Cultural Communication Issues
CHAPTER 6 The Information Developer's Dilemma
JoAnn Hackos and William Hackos, Jr.
CHAPTER 7 Language, Culture, and Collaboration in Offshore Outsourcing: A Case Study of International Training Team Communication Competencies
James Melton
CHAPTER 8 The Implications of Outsourcing for Technical Editing
Clint Lanier
PART III: Legal, Ethical, and Political Issues
CHAPTER 9 The Privacy Problems Related to International Outsourcing: A Perspective for Technical Communicators
Kirk St. Amant
CHAPTER 10 Outsourcing Technical Communication: The Policy Behind the Practice
Keith Gibson
CHAPTER 11Obligations and Opportunities: Legal Issues in Offshore Outsourcing Technical Communication
Charlsye Smith Diaz
Conclusion Personal Reflection on Developing a Viable Trajectory for Outsourcing Technical Communications Barry Thatcher
Meet the Contributors
Index