Over Ten Million Served: Gendered Service in Language and Literature Workplaces

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All tenured and tenure-track faculy know the trinity of promotion and tenure criteria: research, teaching, and service. While teaching and research are relatively well defined areas of institutional focus and evaluation, service work is rarely tabulated or analyzed as a key aspect of higher education's political economy. Instead, service, silent and invisible, coexists with the formal "official" economy of many institutions, just as women's unrecognized domestic labor props up the formal, official economies of countries the world over. Over Ten Million Served explores what academic service is and investigates why this labor is often not acknowledged as "labor" by administrators or even by faculty themselves, but is instead relegated to a gendered form of institutional caregiving. By analyzing the actual labor of service, particularly for women and racial, ethnic, and sexual minorities, contributors expose the hidden economy of institutional service, challenging the feminization of service labor in the academy for both female and male academic laborers.

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Editorial Reviews

From the Publisher
“…a perceptive collection that aims to break silences and rile assumptions regarding university service practices/policies in the United States … [it] has the potential to serve a wide range of audiences as a vital addition to the ongoing critique of the amped-up, superserviceable, capitalistic version of higher education at which so many of us wince—and desire to actively transform.” — Enculturation

“Building their reflections around Hogan’s idea of women’s contributions as ‘superserviceable,’ the editors and contributors take an expansive view of service, defining it broadly to include not only administration and community service but also certain types of academic work, among other activities. The articles are both rigorous and personal … The volume constitutes an important contribution to the scholarship both on faculty roles and rights and on gender in the academy.” — On Campus with Women

“Over Ten Million Served is an ambitious attempt to reconceive service and its place in the academic workplace. It has a moral seriousness and a topicality that make it an effort that really can’t be ignored. It’s a book whose time has come.” — Bruce Robbins, author of Upward Mobility and the Common Good: Toward a Literary History of the Welfare State

“This collection performs important intellectual work in analyzing a truth almost universally unacknowledged: that service in the academy upholds an economy crucial to, but not often credited by, the institutions that benefit from it. In discussing the ‘genderization’ of service, Massé, Hogan, and their collaborators shed light on the invisible labor performed in and for the academy.” — Karen R. Lawrence, President, Sarah Lawrence College

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Product Details

Meet the Author

Michelle A. Massé is Professor of English and Director of Women's and Gender Studies at Louisiana State University. She is the author of In the Name of Love: Women, Masochism, and the Gothic Katie J. Hogan is Professor of English and Director of Women's Studies at Carlow University. She is the author of Women Take Care: Gender, Race, and the Culture of AIDS and coeditor (with Nancy L. Roth) of Gendered Epidemic: Representations of Women in the Age of AIDS.

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Table of Contents


Introduction Michelle A. Masse Masse, Michelle A. 1

PART 1 Service Stations

1 Careers in Academe: Women in the "Pre-Feminist" Generation in the Academy Mary Burgan Burgan, Mary 23

2 Superserviceable Subordinates, Universal Access, and Prestige-Driven Research Sharon O'Dair O'Dair, Sharon 35

3 Superserviceable Feminism Katie J. Hogan Hogan, Katie J. 55

4 The Invisible Work of the Not-Quite-Administrator, or, Superserviceable Rhetoric and Composition Donna Strickland Strickland, Donna 73

5 Foreign Language Program Direction: Reflections on Workload, Service, and Feminization of the Profession Colleen Ryan-Scheutz Ryan-Scheutz, Colleen 89

6 Ten Million Serving: Undergraduate Labor, the Final Frontier Marc Bousquet Bousquet, Marc 103

PART 2 Non Serviam: Out of Service

7 The Value of Desire: On Claiming Professional Service Kirsten M. Christensen Christensen, Kirsten M. 123

8 Outreach: Considering Community Service and the Role of Women of Color Faculty in Diversifying University Membership Myriam J. A. Chancy Chancy, Myriam J. A. 139

9 To Serve or Not to Serve: Nobler Question Shirley Geok-Lin Lim Lim, Shirley Geok-Lin 153

10 Not in Service Paula M. Krebs Krebs, Paula M. 163

11 Experience Required: Service, Relevance, and the Scholarship of Application Andrea Adolph Adolph, Andrea 171

12 Humble Service Margaret Kent Bass Bass, Margaret Kent 185

13 Welcome to the Land of Super-Service: A Survivor's Guide...and Some Questions Phyllis van Slyck van Slyck, Phyllis 195

PART 3 Service Changes

14 Service and Empowerment Patricia Meyer Spacks Spacks, Patricia Meyer 211

15 The Hermeneutics of Service Donald E. Hall Hall, Donald E. 219

16 Rewarding Work: Integrating Service into an Institutional Framework on Faculty Roles and Rewards Jeanette Clausen Clausen, Jeanette 231

17 Curb Service or Public Scholarship To Go Teresa Mangum Mangum, Teresa 245

18 "Pearl was shittin' worms and I was supposed to play rang-around-the-rosie?": An African American Woman's Response to the Politics of Labor Valerie Lee Lee, Valerie 261

Selected Bibliography 275

List of Contributors 281

Index 287

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