Owning and Operating a Service Business / Edition 1

Owning and Operating a Service Business / Edition 1

by Charles L. Martin, Charles Martin
     
 

ISBN-10: 156052362X

ISBN-13: 9781560523628

Pub. Date: 02/28/1996

Publisher: Crisp Publications, Inc.

This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.  See more details below

Overview

This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.

Product Details

ISBN-13:
9781560523628
Publisher:
Crisp Publications, Inc.
Publication date:
02/28/1996
Series:
Crisp Small Business and Entrepreneurship Series
Edition description:
New Edition
Pages:
203
Product dimensions:
7.41(w) x 9.26(h) x 0.52(d)

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