A Passion for Excellence: The Leadership Difference

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Overview

Cutting through traditional "data-based" dogmas about management, A Passion for Excellence champions the innovative, people-oriented spirit that made In Search of Excellence the bestselling business book of all time. Now, through hundreds of concrete, real-world examples, Tom Peters and Nancy Austin zero in on the key areas of competence that add up to excellence, offering scores of anecdotes and practical insights to help all businesspeople on their road to leadership, success, and most of all...excellence.

Highlights the methods and accomplishments of those who have always had "the leadership difference", as well as those who have recently turned their ...

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More About This Book

Overview

Cutting through traditional "data-based" dogmas about management, A Passion for Excellence champions the innovative, people-oriented spirit that made In Search of Excellence the bestselling business book of all time. Now, through hundreds of concrete, real-world examples, Tom Peters and Nancy Austin zero in on the key areas of competence that add up to excellence, offering scores of anecdotes and practical insights to help all businesspeople on their road to leadership, success, and most of all...excellence.

Highlights the methods and accomplishments of those who have always had "the leadership difference", as well as those who have recently turned their organizations around.

Product Details

  • ISBN-13: 9780394544847
  • Publisher: Random House Publishing Group
  • Publication date: 4/12/1985
  • Pages: 559
  • Product dimensions: 6.43 (w) x 9.49 (h) x 1.55 (d)

Table of Contents

Foreword ix
Introduction: A Revolution Is Brewing xv
Part I Common Sense 1
1 A Blinding Flash of the Obvious 3
2 MBWA: The Technology of the Obvious 9
3 Integrity and the Technology of the Obvious 40
Part II Customers 43
4 Common Courtesy: The Ultimate Barrier to Competitor Entry 47
5 No Such Thing as a Commodity 59
6 "Mere Perception": On the Irreducible Humanness of Customers 83
7 Quality Is Not a Technique 114
8 The "Smell" of the Customer 124
Some (More) Good Reading on Customers 130
Part III Innovation 131
9 The Mythology of Innovation, or a Skunkworks Tale 135
10 Three Skunks 190
11 The Context of Innovation 199
12 The "Smell" of Innovation 228
Some (More) Good Reading on Innovation 232
Part IV People, People, People 233
13 Bone-Deep Beliefs 237
14 Ownership! 249
15 ApplauseApplause 296
Some (More) Good Reading on People 308
Part V Leadership 309
16 Attention, Symbols, Drama, Vision-and Love 311
17 Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence 346
18 Coaching 382
19 Doing MBWA 447
20 Excellence in School Leadership 465
21 What Price Excellence? 490
Afterword 497
Some (More) Good Reading on Leadership 554
Acknowledgments 555
A Guide to Key Concepts 563
Index 567

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