A Passion for Excellence: The Leadership Difference

by Nancy Austin, Thomas J Peters

Overview

Cutting through traditional "data-based" dogmas about management, A Passion for Excellence champions the innovative, people-oriented spirit that made In Search of Excellence the bestselling business book of all time. Now, through hundreds of concrete, real-world examples, Tom Peters and Nancy Austin zero in on the key areas of competence that add up to excellence, offering scores of anecdotes and practical insights to help all businesspeople on their road to leadership, success, and most of all...excellence.

Product Details

ISBN-13:	9780446386395
Publisher:	Grand Central Publishing
Publication date:	01/04/1989
Edition description:	Reissue
Pages:	608
Product dimensions:	5.00(w) x 8.00(h) x 1.35(d)

Table of Contents

	Foreword	ix
	Introduction: A Revolution Is Brewing	xv
Part I	Common Sense	1
1	A Blinding Flash of the Obvious	3
2	MBWA: The Technology of the Obvious	9
3	Integrity and the Technology of the Obvious	40
Part II	Customers	43
4	Common Courtesy: The Ultimate Barrier to Competitor Entry	47
5	No Such Thing as a Commodity	59
6	"Mere Perception": On the Irreducible Humanness of Customers	83
7	Quality Is Not a Technique	114
8	The "Smell" of the Customer	124
	Some (More) Good Reading on Customers	130
Part III	Innovation	131
9	The Mythology of Innovation, or a Skunkworks Tale	135
10	Three Skunks	190
11	The Context of Innovation	199
12	The "Smell" of Innovation	228
	Some (More) Good Reading on Innovation	232
Part IV	People, People, People	233
13	Bone-Deep Beliefs	237
14	Ownership!	249
15	ApplauseApplause	296
	Some (More) Good Reading on People	308
Part V	Leadership	309
16	Attention, Symbols, Drama, Vision-and Love	311
17	Transformations and Enhancements: Small Wins, Debureaucratizing and Pockets of Excellence	346
18	Coaching	382
19	Doing MBWA	447
20	Excellence in School Leadership	465
21	What Price Excellence?	490
	Afterword	497
	Some (More) Good Reading on Leadership	554
	Acknowledgments	555
	A Guide to Key Concepts	563
	Index	567