×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners
  • Alternative view 1 of Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners
  • Alternative view 2 of Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners
     

Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners

by Jeanette S. Martin
 

Like it or not, every business—even one conducted from the kitchen table—is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international

Overview

Like it or not, every business—even one conducted from the kitchen table—is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international customs and etiquette or risk losing customers or botching business relations. And understanding business customs in other cultures isn't merely playing good defense—it often leads to new products or service enhancements that help an enterprise grow. In Passport to Success, Jeanette Martin and Lillian Chaney apply their expertise in business etiquette, training, and intercultural communications to present a practical guide to conducting business successfully around the world.

Each chapter in this book presents in-depth information on the business environment and culture in the top twenty trading partners of the United States: Canada, Mexico, Japan, China, United Kingdom, Germany, South Korea, Netherlands, France, Singapore, Taiwan, Belgium, Australia, Brazil, Hong Kong, Switzerland, Malaysia, Italy, India, and Israel. Chapters contain both practical tips and illustrative examples, and the book concludes with a listing of resources (books, magazines, organizations, and Web sites) for additional information. In addition, Passport to Success contains useful overview material that will help business people plan a trip abroad or a campaign to win customers in another country. Besides trade statistics and information on global trade agreements, readers will find information on using the Internet productively to conduct or seek business, how women can succeed in countries with traditional, male-oriented business cultures, how to build cross-cultural relationships, and ways language can enhance—or obstruct—business dealings. Every businessperson is now a player in the global market for goods and services. This book provides valuable tips that will help people avoid missteps and increase their sales and personal success when dealing with counterparts in other countries.

Editorial Reviews

From the Publisher
"A valuable addition to any international business collection. Summing Up: Highly recommended." - Choice

Product Details

ISBN-13:
9780275997168
Publisher:
ABC-CLIO, Incorporated
Publication date:
11/30/2008
Pages:
304
Product dimensions:
6.30(w) x 9.30(h) x 1.30(d)

What People are Saying About This

Randall A. Weghorst
"Globalization of business spells opportunity for some and fear for others. Rest assured, however, it is here to stay. Passport to Success provides a multifaceted insight for critical social and cultural sensitivities necessary for business success with the USA's top 20 global trading partners."
Frank Navarra
"Wish I had this book 20 years ago when I was involved in International Marketing. I had to learn the hard way. I've had the opportunity to conduct business in many of these countries, and not knowing the acceptable business customs can impact your progress in establishing good business relations. You often never get a second chance to form a first impression."

Meet the Author

Jeanette S. Martin is Professor at the University of Mississippi School of Business. She has served as associate editor of the Journal of Business Communication and is the recipient of several national awards. The author of dozens of articles, book chapters, and conference presentations on intercultural business communication, emotional and cultural intelligence, and management information systems, she is co-author of Global Business Etiquette (Praeger, 2006) and The Essential Guide to Business Etiquette (Praeger, 2007).

Lillian H. Chaney is Professor of Management Emeritus at The University of Memphis. She is the author of over 100 articles and presentations, with a specialty in intercultural business communication, and she has received many teaching and research awards in the field. An active consultant, she has conducted training programs on communication and international and U.S. business etiquette for corporations, educational institutions, and government agencies. She is co-author of Global Business Etiquette (Praeger, 2006) and The Essential Guide to Business Etiquette (Praeger, 2007).

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews