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Doody's Review ServiceReviewer: Steven K. Hamick, BIS, RCP, RRT (William Beaumont Hospitals)
Description: A bestseller since 1988, the fifth edition of this book continues the tradition of helping healthcare professionals develop appropriate communication skills with their patients. The previous edition was published in 2005.
Purpose: It is intended to assist students improve their communication skills when they speak to patients. Conversations with patients can be extremely sensitive, and this book provides readers with the communication tools necessary to appropriately engage in these types of conversations.
Audience: The book is written primarily for healthcare students, but some practitioners may find it helpful as well. The author is unquestionably an expert in the field.
Features: This edition specifically addresses the frustration of how to help Millennial or Generation Y students (many of whom devote much of their day interacting with electronic devices instead of socializing with people) develop better communication skills. The early chapters assist readers in developing self-awareness and developing and differentiating their values from professional values. Ethical and moral aspects of care are explored, as is diversity. Virtues of empathy, sympathy, and care ethics are also explored. The remaining chapters teach actual skill development. End-of-chapter exercises help readers practice what they have learned.
Assessment: This book is well thought out, easy to read, and highly recommended for students and practitioners alike. As generational/societal attitudes continue to evolve, future editions will continue to be necessary.