Patient-Provider Communications: Caring To Listen

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This text offers specific patient communication for advanced practice nurses. Role-plays for different clinical situations, with varying patient populations provide a bridge for implementing communication strategies in the clinical setting. Each chapter gives a brief synopsis of current communication theories that relate to the topic and which drive communication strategies with patients.

Communication and Journaling exercises are included at the end of each chapter!

Accompanied by PowerPoint Slides

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Product Details

  • ISBN-13: 9780763761691
  • Publisher: Jones & Bartlett Learning
  • Publication date: 9/25/2009
  • Edition description: 1E
  • Pages: 320
  • Sales rank: 496,400
  • Product dimensions: 6.00 (w) x 8.90 (h) x 0.80 (d)

Table of Contents

Contributors ix

Introduction xi

Chapter 1 Communication and Nursing: Historical Roots and Related Theory Valerie A. Hart 1

Early Nursing Education 2

Influence of Psychiatric-Mental Health Nursing 5

Patient-Centered Care 8

The Picker Institute 18

Reflective Practice 20

The Work of Patricia Benner 24

Implications for Advanced Practice Nursing 26

Chapter 2 The Healthcare Climate and Communication Elcha Shain Buckman 43

Historical Background 43

The Business of US Health Care: A Response to Change 49

Health Care Transformed: 1935 to 1980 49

Reciprocal Influences on Health Care 65

The Future of US Health Care 71

Communication and the Present Healthcare Climate 75

Chapter 3 Personal and Professional Relationships and Communication Valerie A. Hart 91

Boundaries 92

Self-Disclosure 94

Empathy 99

Compassion Fatigue 102

Chapter 4 The Art of Listening Valerie A. Hart 123

Active Listening 123

The Steps of Active Listening 125

Specific Issues in Advanced Practice and Primary Care 130

Compliance, Adherence, and Follow-Through 134

Nonverbal Communication 138

Chapter 5 Communication Across the Life Span Valerie A. Hart L. Susan Yetter 163

Communicating with Children 163

Difficult Conversations with Children 165

Communicating with Adolescents 166

Communicating with Older Adults 168

The Use of Elderspeak 169

How to Improve Communications with Older Adults 170

Elder Mistreatment 172

Advanced Care Planning 174

Chapter 6 Difficult Conversations Valerie A. Hart 187

Communicating Bad News 187

Chapter 7 Communications and Cultural Issues Valerie A. Hart 221

Health Information Literacy 223

Communications and Latino Culture223

Use of Interpreters 226

Transcultural Nursing Assessment 228

Additional Cultural Models 229

Chapter 8 Interdisciplinary and Peer Communication Ann M. McPhee 243

Horizontal Violence 243

Collaboration and Teamwork 245

Conflict 250

Health Outcomes 251

Chapter 9 Specific Issues Related to Advanced Practice Roles Elcha Shain Buckman 261

Theories for Knowledge-Based Practice 261

Advantages of Advanced Practice 267

The Buckman Business Consulting Model 272

Chapter 10 Communication and Peer Group Supervision Valerie A. Hart 283

Peer Groups 284

Peer Group Consultation Model 291

Sample Peer Groups 302

Index 309

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