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From the Publisher" … an outstanding book covering the most up-to-date research translated into simple, easy-to-use methods, procedures and indicators. Dr. Dhillon is an international authority in the field of reliability, safety and human factors engineering and authored over 38 books covering various design and engineering aspects. The highlight of this book is that Dr. Dhillon is applying time-tested, proven engineering best practices to the field of patient safety and is invaluable to healthcare practitioners, administrators, academicians and researchers. It is an excellent, down-to-earth, easy-to-use pragmatic book with up-to-date coverage of literature."
— Dr. Subramanyam Rayapati, IBM