Patient Satisfaction: Understanding and Managing the Experience of Care / Edition 2

Patient Satisfaction: Understanding and Managing the Experience of Care / Edition 2

by Irwin Press
     
 

This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing

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Overview

This book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. Since the first edition of this book was published, national discussions of patient satisfaction have heated up. This new edition will help you respond to growing concerns. Benefit from the author's 20+ years of experience in measuring and managing patient satisfaction. Whether your goals include improving the quality of care, enhancing staff retention, increasing profit margins, recruiting physicians, or attracting customers, patient satisfaction is one of the most powerful tools for success.

Product Details

ISBN-13:
9781567932508
Publisher:
Health Administration Press
Publication date:
02/01/2006
Edition description:
AMERICAN COLLEGE OF HEALTHCARE EXEC
Pages:
262
Product dimensions:
6.00(w) x 8.90(h) x 0.60(d)

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