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by Mark Poznansky, President, Robarts Research Institute.
by Ross Tsuyuki, BSc (Pharm), MSC, PharmD, Director, The Epidemiology Coordinating and Research Centre (EPICORE), University of Alberta.
Part 1: The Theory.
Chapter 1: How We Got to Where We Are.
Chapter 2: Defining Quality of Care.
Chapter 3: The Care Gap and Its Causes.
Chapter 4: The Prescribing Gap.
Chapter 5: The Compliance, Concordance and Adherence Gaps: Challenges and Opportunities.
Chapter 6: Access, Health and the Economy: Can We Afford Access Gaps?
Chapter 7: The Care Gap Gorilla: Bigger Gaps for Older Patients.
Part 2: The Practice—Patient Health Management (PHM).
Chapter 8: Background and Rationale of Patient Health Management.
Chapter 9: Learning Experiences: The Epidemiology Coordinating and Research Centre (EPICORE), the Heart Function Clinic and the Clinical Quality Improvement Network (CQIN).
Chapter 10: A Pivotal Experience: Improving Cardiovascular Outcomes in Nova Scotia (ICONS).
Chapter 11: Other Experiences in Patient Health Management.
Part 3: What Have We Learned So Far?
Chapter 12: What Works: The Action Plan.
Chapter 13: What Doesn't Work?
Part 4: Vision for the future.
Chapter 14: The Strategic Alternatives.
Chapter 15: Skate to Where the Puck Will Be: Wayne Gretzky's Strategic Plan.
Appendix A: Guiding Principles for Public/Private Partnerships: Disease Management and Outcomes Research
Appendix B: Patient Management Template, Heart Function Clinic, circa 1994.
Appendix C: CQIN Mission, Goals and Objectives.
Appendix D: Representative CQIN Partnership/Governance Structure for the Project Entitled: Mortality risk and patterns of practice in 4,606 acute care patients with congestive heart failure. The relative importance of age, sex and medical therapy.
Appendix E: Physician Order Sheet for Management of Patients with Heart Attack from a Representative CQIN Hospital, Circa 1992-1996.
Appendix F: ICONS Members and Affiliations.
Appendix G: ICONS CARE Map: Management of Anticoagulation in Atrial Fibrillation.
Appendix H: ICONS Care Map: Management of Heart Failure.
Appendix I: ICONS Standardized Discharge Order Sheet.
Appendix J: ICONS Provider Newsletter.
Appendix K: ROCQ Project Outline.
Appendix L: CURATE Treatment Algorithm for Osteoarthritis Patients.
Appendix M: Examples of Diabetes Hamilton Newsletters.