Pbx Systems For Ip Telephony / Edition 1

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Overview

Calling all—

* telecom managers

* datacom managers with voice responsibilities

* Call Center managers

* VoIP implementers

* network integrators

* product and service developers

* industry analysts

"Clear and precise analysis and discussion of PBX system design and capabilities. Allan Sulkin has a unique ability to explain complex systems in easily understandable terms." — Joe Licata, President, Siemens Enterprise Networks

"A welcome addition to the bookshelf for anyone interested in the evolving IP-PBX system. Voice and data communications managers alike will greatly benefit from this text." — Michael Thurk, Avaya, Group Vice President - Systems

"Allan Sulkin's solid expertise and critical insight has been a valuable resource for the telecommunications community for over 20 years. He is uniquely qualified to articulate the very complex subject of PBX and IP telephony." — Kanji Suzuki, former EVP of NEC America and current president and CEO of NEC Infrontia, Inc.

The most efficient (and economical) ways to bring enterprise communication systems into the Digital Age are in this guide, written by the foremost analyst in the markret space. In PBX Systems for IP Telephony, Allan Sulkin—consultant and advisor to Avaya, Siemens, Cisco, NEC, Alcatel and other world-class companies—evaluates technologies, markets, and best practices for enterprise voice systems, messaging, and customer contact centers.

The heart and brains of your communications network, the PBX (Private Branch Exchange) can be the vital link—or the missing link—that interfaces businesses and their customers. This guide, from the recognized expert in telephony systems, provides answers. Whether you need to IP-enable a PBX system for a small business, make complex choices for the advanced call center, or gain the expertise to integrate a variety of communication systems into a state-of-the-art foundation for your e-business vision, PBX Systems for IP Telephony should be your first choice. Here's why:

* No one knows PBX systems and markets better than the author, and no one is better at explaining them

* This comprehensive resource supplies nuts-and-bolts information on costs, performance, risks, and other real-world considerations difficult to research

* You get insights into the potential strengths and weaknesses of next-generation PBX systems

* You'll consult the consultant to the system designers for practical advice on systems that fit your needs and your future

* There's no more business-aware or user-friendly guide anywhere to converging your voice systems with your IP-based data systems

When it comes to the PBX, the question often seems to be "Who's job is it anyway?" With this guidebook, you'll be ready to take the responsibility—and get the credit.

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Product Details

  • ISBN-13: 9780071375689
  • Publisher: McGraw-Hill Professional
  • Publication date: 4/24/2002
  • Series: McGraw-Hill Telecom Series
  • Edition number: 1
  • Pages: 487
  • Sales rank: 969,904
  • Product dimensions: 1.00 (w) x 9.69 (h) x 7.44 (d)

Meet the Author

Allan Sulkin is the founder of the TEQConsult Group, which advises enterprise communications providers on product development for customer premises . He is widely acknowledged as the foremost expert in PBX (private branch exchange) and ACD (automatic call distribution) communications systems today. His clients include Cisco, Lucent, Siemens, and Nortel. Sulkin is also a columnist and seminar leader for Business Communications Review. His company has its offices in Hackensack, New Jersey.

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Table of Contents

Ch. 1 Enterprise Communications Systems Today 1
Ch. 2 Evolution of the Digital PBX, 1975-2000 15
Ch. 3 Legacy PBX Call Processing Design 45
Ch. 4 Legacy PBX Switch Network Design 79
Ch. 5 Legacy PBX Traffic Engineering Analysis 95
Ch. 6 Legacy PBX Common Equipment 121
Ch. 7 Introduction to IP-PBX Systems 147
Ch. 8 VoIP Standards and Specifications 175
Ch. 9 Converged IP-PBX System Design 207
Ch. 10 Client/Server IP-PBX System Design 227
Ch. 11 LAN/WAN Design Guidelines for VoIP 251
Ch. 12 PBX Cabling Guidelines 277
Ch. 13 PBX Voice Terminals 295
Ch. 14 PBX Networking 325
Ch. 15 PBX Systems Management and Administration 359
App. A Call Processing Feature/Function Glossary and Definitions 373
App. B PBX/IP-PBX Cost and Pricing Issues 399
App. C Client/Server IP-PBX RFP Example 407
App. D PBX/IP-PBX System Feature and Function Matrices 445
Index 469
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