PC Technician Street Smarts: A Real World Guide to CompTIA A+ Skills [NOOK Book]


An inside look into the life of a PC technician-from everyday tasks to the challenging roadblocks

Gaining hands-on experience is considered the most difficult part of trying to break into the PC technician. Building on the standards set by CompTIA-and endorsed by the IT industry worldwide-this book takes ...

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PC Technician Street Smarts: A Real World Guide to CompTIA A+ Skills

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An inside look into the life of a PC technician-from everyday tasks to the challenging roadblocks

Gaining hands-on experience is considered the most difficult part of trying to break into the PC technician. Building on the standards set by CompTIA-and endorsed by the IT industry worldwide-this book takes you one step further than what you might simply learn in a classroom and shows you how to actually perform the various tasks you can expect to encounter on the job.

The Street Smarts series is designed to help current or aspiring IT professionals put their certification to work for them. Full of practical, real world scenarios, each book features actual tasks from the field and then offers step-by-step exercises that teach the skills necessary to complete those tasks. Broken down into the various aspects of a PC technician's job, this book provides you with step-by-step guidance for performing some of the most common and some of the most daunting tasks PC technicians face.

  • Includes detailed instructions for performing the everyday tasks and handling the difficult scenarios that a PC technician faces on a daily basis

  • Covers hardware and software installation and maintenance as well as installing and upgrading operating systems, networks, and security systems

  • Provides step-by-step guidance for installing or replacing a power supply or laptop hard drive, upgrading Windows XP to Vista, scanning and removing viruses, and installing printer drivers

Whether you're looking to break into the field of PC technicians, are pursuing your A+ certification, or are seeking some unique guidance to performing real-world tasks, this resource is essential.

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Product Details

  • ISBN-13: 9780470593516
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 12/20/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Sales rank: 1,168,454
  • File size: 6 MB

Meet the Author

James Pyles, A+, Network+, CCNA, is an experienced instructor and author. He is atechnical writer for EmergeCore Networks. He also provides technical support for server, workstation, and audiovisual hardware and networks for a major hardware manufacturer. He has participated in numerous installations of hardware, operating systems, and wireless LANs.
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Table of Contents


Phase 1 Installing Hardware and Software.

Task 1.1: Installing RAM.

Task 1.2: Installing a PCI Card.

Task 1.3: Installing a CPU.

Task 1.4: Installing a Power Supply.

Task 1.5: Installing a Hard Drive.

Task 1.6: Installing a Floppy Drive.

Task 1.7: Installing a SCSI Drive.

Task 1.8: Installing a CD Drive.

Task 1.9: Installing a DVD Drive.

Task 1.10: Installing a Motherboard.

Task 1.11: Installing a Video Card.

Task 1.12: Installing a Laptop Keyboard.

Task 1.13: Installing SO-DIMM in a Laptop.

Task 1.14: Installing a Laptop Hard Drive.

Task 1.15: Installing a Laptop Optical Drive.

Task 1.16: Installing a KVM Switch.

Task 1.17: Installing a Complete Workstation from the Box.

Task 1.18: Preventing ESD Damage.

Task 1.19: Installing Drivers from a Disk.

Task 1.20: Installing Drivers from the Internet.

Task 1.21: Reformatting a Hard Drive.

Task 1.22: Installing an Operating System (Windows XP Professional) as a Fresh Install.

Task 1.23: Uninstalling Software.

Task 1.24: Installing Microsoft Applications.

Task 1.25: Installing Non-Microsoft Applications.

Task 1.26: Upgrading Windows 2000 to Windows XP.

Task 1.27: Using Restore Points in Windows XP.

Task 1.28: Shutting Down Programs.

Task 1.29: Tweaking Windows XP.

Task 1.30: Installing a Local Printer.

Task 1.31: Installing Printer Drivers.

Phase 2 Maintaining and Documenting Computer Systems.

Task 2.1: Identifying a Motherboard.

Task 2.2: Managing a Swap File.

Task 2.3: Imaging a Disk.

Task 2.4: Searching for Drivers.

Task 2.5: Cleaning Dust Bunnies Out of Computers.

Task 2.6: Cleaning Out Fans.

Task 2.7: Oiling Fans.

Task 2.8: Cleaning and Degaussing Monitors.

Task 2.9: Cleaning Keyboards, Mice, and PCs.

Task 2.10: Defragging a Hard Drive.

Task 2.11: Updating Security Patches.

Task 2.12: Checking and Reseating RAM.

Task 2.13: Checking and Reseating PCI Cards.

Task 2.14: Checking Internal Connectors.

Task 2.15: Speeding Up Windows 2000 Professional.

Task 2.16: Flashing the BIOS.

Task 2.17: Changing the CMOS Battery to Correct.

Task 2.18: Resetting Passwords.

Task 2.19: Testing Ports with an Online Scanner.

Task 2.20: Changing Printer Toner.

Task 2.21: Performing Asset Management of PCs.

Task 2.22: Performing Asset Management on Inventory.

Task 2.23: Performing Asset Management.

Task 2.24: Performing Asset Management.

Task 2.25: Tracking Work Done on a PC.

Phase 3 Networking Computer Systems.

Task 3.1: Mapping Drives.

Task 3.2: Creating File Shares.

Task 3.3: Configuring PCs to Use Dynamic Addressing.

Task 3.4: Installing a Network Printer.

Task 3.5: Making a Straight-Through Cable.

Task 3.6: Making a Crossover Cable.

Task 3.7: Testing Network Cables.

Task 3.8: Setting Up a Mail Account.

Task 3.9: Joining a Computer to a Domain.

Task 3.10: Creating a User in Active Directory.

Task 3.11: Mapping Network Cables.

Task 3.12: Setting Up a Local User ID.

Task 3.13: Adding a Network Peripheral Port.

Task 3.14: Setting Up VPN on a PC.

Task 3.15: Setting Up Dial-Up Networking.

Task 3.16: Connecting a PC to a Network Printer.

Phase 4 Troubleshooting and Restoring Computer Systems.

Task 4.1: Scanning for and Removing Viruses.

Task 4.2: Scanning for and Removing Malware.

Task 4.3: Changing Backup Tapes on a Server.

Task 4.4: Changing the Backup Schedule on a Server.

Task 4.5: Backing Up Outlook Express.

Task 4.6: Backing Up Outlook.

Task 4.7: Troubleshooting a Randomly Rebooting PC.

Task 4.8: Troubleshooting a PC That Can’t Print.

Task 4.9: Troubleshooting a PC That Can’t Print.

Task 4.10: Troubleshooting the Error Message.

Task 4.11: Troubleshooting Long Load.

Task 4.12: Troubleshooting a CD Player.

Task 4.13: Troubleshooting the Error Message.

Task 4.14: Troubleshooting a “New Hardware Found” Message.

Task 4.15: Troubleshooting the Inability to Connect.

Task 4.16: Troubleshooting an Empty Outlook.

Task 4.17: Troubleshooting No Restart of UPS Device.

Task 4.18: Troubleshooting Excel Locking Up.

Task 4.19: Troubleshooting No Monitor Image.

Task 4.20: Troubleshooting the Inability to Connect.

Task 4.21: Troubleshooting the Inability to Access a Shared.

Task 4.22: Troubleshooting the Inability to Connect.


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  • Posted January 22, 2009


    Good book, I bought used and it was in good condition. BUT this is the 2nd book i bought used from the site and it says usually ships in 24 hours<BR/>but then why does it take 6 days to get from NY to PA? and the second time i even paid to get the better shipping(which was more than the book) and it still took a long time?

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