Peace Skills: Manual for Community Mediators / Edition 1

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The Peace Skills: Manual for Community Mediators is a hands-onresource for leaders who seek to be agents of reconciliation byresponding proactively to painful differences within theircommunities. The Peace Skills Set (which includes the Leaders'Guide and Manual for Community Mediators) describes skills andstrategies to help individuals, organizations, and communities inconflict talk things through and become stronger in the process.Based on successful conflict transformation workshops conducted incountries around the world, the Manual for Community Mediatorsoffers guidance and tools for

  • Bringing conflicting parties into a four-stage mediationprocess
  • Assisting parties to resolve their own issues
  • Getting beyond the barriers of language andmiscommunication
  • Designing processes for responding to group conflicts
"Offers a ray of hope for individuals and communities who long forpeace and reconciliation." —Dr. G. Douglass Lewis, president,Wesley Theological Seminary "A must for people who want to bechange agents in society. Addresses transformation of conflict froman empowerment perspective." —Craig Arendse, director ofmediation and transformation practice, Cape Town, South Africa TheAuthors Ronald S. Kraybill is associate professor in the ConflictTransformation Program at Eastern Mennonite University inHarrisonburg, Virginia. Kraybill was the former director oftraining at the Centre for Conflict Resolution at the University ofCape Town, South Africa, and founding director of the MennoniteConciliation Service. Alice Frazer Evans and Robert A. Evans areinternational trainers and consultants in the field of conflicttransformation. They are founding directors of Plowshares Instituteand senior fellows at the Centre for Conflict Resolution, at theUniversity of Cape Town, South Africa.
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Editorial Reviews

From the Publisher
"This guide is packed with information.... Any skilled leader who takes the time to carefully study it can lead successful workshops." (Provident Bookfinder, 2/02)
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Product Details

  • ISBN-13: 9780787947996
  • Publisher: Wiley
  • Publication date: 3/2/2001
  • Edition description: MANUAL
  • Edition number: 1
  • Pages: 160
  • Product dimensions: 0.34 (w) x 11.00 (h) x 8.25 (d)

Meet the Author

RONALD S. KRAYBILL is associate professor in the Conflict Transformation Program at Eastern Mennonite University in Harrisonburg, Virginia. Kraybill was the former director of training at the Centre for Conflict Resolution at the University of Cape Town, South Africa, and founding director of the Mennonite Conciliation Service. ROBERT A. EVANS are international trainers and consultants in the field of conflict transformation. They are founding directors of Plowshares Institute and senior fellows at the Centre for Conflict Resolution, at the University of Cape Town, South Africa.

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Table of Contents

Section One: Assumptions about Conflict and the Role ofPeacebuilders.

Assumptions about Conflict.

Conflict Transformation.

The Role of Peacebuilders.

Resources for Peacebuilders.

The Normality of Conflict.

A Variety of Approaches.

Application Exercises.

Understanding Conflict and the Role of Mediation.

Responses to Conflict.

Sources and Types of Conflict.

Approaches to Addressing Conflict.

The Limits of Mediation.

Justice and? Neutrality?

Application Exercises.

Section Two: Introduction to Mediation.

Mediation: A Tool for Empowering Others.

Mediation Versus Arbitration.

A Four-Stage Approach to Mediation.

A Mediation Tool Kit.

Application Exercise.

Before Mediation: Laying the Foundation.

Getting the Parties to the Table.

The Role of Co-Mediators.

Personal Preparation.

Application Exercises.

The Introduction Stage: Providing Safety.

Getting Off on the Right Foot.

What to Say: Introductory Comments.

Providing a Safe Place.

Application Exercises.

The Story-Telling Stage: Offering Understanding.

Who Goes First?

Understanding as the Primary Goal.

Questions and Statements.

Dealing with Interruptions.

Dealing with Provocative Statements.

Taking Notes and Listening for Issues.

Building on Safety and Understanding.

Application Exercises.

The Problem-Solving Stage: Building Joint Ownership.

Clarify the Issues.

Identify Common Concerns.

Select One Issue.

Focus on Interests.

Generate Options.

Evaluate and Choose Options.

Problem Solving as a Transformative Process.

Application Exercises.

Additional Tools for Problem Solving.

Tools for Defining Problems.

Tools for Breaking Impasse.

Application Exercises.

The Agreement Stage: Seeking Sustainability.

Tips for Writing the Agreement.

Presenting the Agreement.

When Not to Finalize Agreements.

Providing Opportunity.

Application Exercise.

Moving Toward Reconciliation: Letting Go of the Past.

Tell and Retell.

Additional Steps.

Application Exercise.

Section Three: Communication Skills and Tools.

Listening Skills.



Body Language.

Listening as Transformation.

Application Exercises.

Language in Mediation.

Moving from Generalities to Specifics.

Laundering Language.

Hearing Hidden Offers.

Application Exercises.

Emotions in Conflict.

The Importance of Self-Awareness.

A Range of Mediator Responses.


Application Exercises.

Section Four: Building Peace in Communities.

Designing a Peacebuilding Process.

Mediation Skills and the Struggle for Justice.

Extending Mediation Values into Group Conflict.

The Power of Process.

Principles of Good Process.

Conclusion: A Transformative Process for CommunityEmpowerment.

Application Exercises.

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