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An AAP best sell used in practices nationwide, Pediatric Telephone Protocols delivers the physician-authored, peer-reviewed guidance your staff needs to answer parent calls with complete confidence. This new edition includes more than 125 decision-support protocols spanning the spectrum of common pediatric conditions and complaints. Steb-by-step guidance to simplify telephone triage, Give parents prompt assistance, accurate information, and trustworthy advice Rapidly determine whether patients must be seen immediately, seen by appointment, or treated at home Provide easy-to-understand home care instructions Maintain a consistent standard of phone care across your office Contain costs by making more efficient use of staff time and resources Eliminate unnecessary office visits and referrals to the emergency department Reduce the medical and legal risks associated with phone care. The new 13th edition brings you125+ thoroughly updated protocols accounting for more than 98% of common caller complaints for everything from abdominal pain to anaphylaxis, impetigo to insect bites, teething to thrush to trauma. All new protocols for Ear Infection: Follow-up Call, Influenza (H1N1) Exposure, Hernia--Umbilical, Skin Lump or Localized Swelling, Influenza--H1N1 (Swine Flu) and Sty. Urgent Updates-immediate Web access to protocol changes, Highlighted triage assessment questions to help gauge the urgency of patient problems and select the appropriate disposition-ED visit, immediate or future office visit, or home care, Parent-reassuring home care instructions, Prescription and nonprescription medication questions, dosages, and recommendations, Updated and expanded Users's Guide--a valuable training tool for triage and advice personnel, New Information on critical risk factors--for severe jaundice...serious head injuries...appendicitis...fatal asthma, Reproducible telephone log sheets--standardize call documentation, save charting time.