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Handling parents' telephone inquiries quickly and accurately can save time and money, as well as improve the value and efficiency of parent-physician communication. This pediatrician-authored and peer-reviewed resource has been an invaluable tool for the busy pediatrics office. Now the completely updated and revised new edition presents easy-to-follow protocols for more than 125 common inquiries. Triage assessment questions are highlighted and practical home care advice for each condition is expanded. Other resources—a user's guide, quality improvement checklist, telephone log sheet, over-the-counter medication questions, and more.