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Written by Barton D. Schmitt, M.D.
This extraordinary, one-of-a-kind resource offers vital guidelines to assist medical professionals taking telephone inquiries from patients. Reviewed by more than 200 pediatricians and other professionals, the binder contains 107 protocols for common pediatric telephone inquiries. Protocols make it easier for staff members to determine quickly and correctly whether a person should be seen immediately or by appointment, or whether that person can be safely treated at home.
-Reduce risk of delayed diagnosis, complications, and medical liability
-Prevent unnecessary referrals to emergency departments
-Replace unnecessary visits with mainstream, detailed telephone advice
-Better manage daytime sick-child calls
Appendixes include a User's Guide, Quality Improvement Checklist, Telephone log Sheet, and Medication OTC Questions.