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Doody ReviewsReviewer: Roxanne Thompson, MD (Ochsner Clinic Foundation)
Description: This is the latest edition of a collection of telephone instructions for pediatric problems. The ninth edition was published in 2002 and the first was published in 1994.
Purpose: The purpose is to provide protocols for office staff to handle pediatric office phone calls. These are worthy objectives and the book meets them.
Audience: It is intended for the telephone triage personnel of physicians who provide outpatient care for children.
Features: The book covers common concerns raised by parents in phone calls. These include requests for information (e.g. feeding questions) as well as questions about acute illness (e.g. fever). The organization makes it very easy to find the appropriate information quickly and the spiral binding makes it easy to handle while talking on the phone. There is very little narrative; instead, information on each topic is provided in short sentences, or bullets. Each topic is organized the same way: the symptom definition, triage assessment, home care advice, and expected course. A brief sentence provides the rationale for some pieces of advice or information.
Assessment: This will be very useful in providing busy physicians' offices with consistent, peer- reviewed protocols that can be easily followed by the triage staff. I do not know of other similar books in this field, but I am aware of some computer-based protocols that may be more difficult to use. "